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ORDER TO CASH

hace 2 días

Barcelona, Barcelona, España LHH A tiempo completo

KEY RESPONSIBILITIES

Order Management & Follow-up

  • End-to-end management of the order lifecycle, ensuring accuracy of data, commercial terms and invoicing.
  • Daily monitoring of order flows and proactive issue management.
  • Cross-functional coordination with Supply Planning, Logistics, Finance, Sales and Marketing to ensure smooth execution.

Customer Communication & Service

  • Main point of contact for customers regarding order status, deliveries and issues.
  • Efficient handling of multi-channel requests (email/phone) and incident resolution.
  • Support to Account Managers and management of customer onboarding in internal systems.

Incident Management

  • Logging and follow-up of customer complaints and delivery issues.
  • Coordination with warehouses and logistics providers to ensure timely resolution.
  • Management of returns, replacements and communication of corrective actions.

Reporting & Continuous Improvement

  • Update and maintenance of data in ERP and CRM systems.
  • Preparation of performance reports (KPIs, OTIF, order quality, lead times).
  • Participation in process optimization initiatives and support for new tool implementations.

UK Order-to-Cash Project

  • Support in the implementation of the project while ensuring service continuity.
  • Validation and update of the UK customer database.
  • Coordination with the local UK team and occasional travel to London.

SELECTION REQUIREMENTS – ESSENTIAL (UK-SPECIFIC)

  • Languages: English and Dutch.
  • Residence: Long-term residence in Barcelona or surrounding areas.
  • Strong customer service orientation with excellent interpersonal skills.

DESIRABLE REQUIREMENTS

  • University degree in Business Administration, Supply Chain or a related field.
  • Minimum of 2 years' experience in Customer Service, Order Management or Supply Chain support roles.
  • Previous experience in multinational environments and/or the pharmaceutical sector will be a plus.

PERSONAL ATTRIBUTES & SKILLS

  • Proactive, solution-oriented profile with a strong team spirit.
  • High sense of responsibility and accountability.
  • Ability to remain calm under pressure with strong problem-solving skills.
  • Knowledge of Spanish will be valued.
  • Solid understanding of the Order-to-Cash process.
  • Proficiency in ERP systems (SAP, Oracle) and MS Office tools.

CONDITIONS

  • Salary: €35,000 + 3% variable bonus (highly administrative role).
  • Location: Office-based role in Barcelona.
  • Remote work: 1.5 days per week.
  • Office working hours.