Desktop Engineer

hace 2 semanas

Barcelona, Barcelona, España Cognizant A tiempo completo

Work model:
Onsite – Barcelona

What makes Cognizant a unique place to work?
Cognizant stands out as a truly unique place to work, thanks to its dynamic combination of rapid growth and a global, innovative-driven environment. This creates exceptional opportunities for individuals like you—professionals with an entrepreneurial mindset who aspire to make a meaningful impact.

At Cognizant, you will collaborate with talented colleagues from around the world to design and deliver cutting-edge solutions for leading global companies. Together, we help organizations become more agile, innovative, and successful. This is your chance to be part of that transformation and contribute to a remarkable success story.

We are currently seeking a
Desktop Engineer/Systems Engineer
to join our team.

The ideal candidate will provide technical support for troubleshoot issues and ensure seamless operation of desktop systems. This role requires strong problem-solving skills and a customer-focused approach to deliver high-quality support.

Can you see yourself in this position? Check the requirements and apply

Key Responsibilities

  • Manage Lifecycle Owning SLA, KPI and driving IT Asset Operations to meet Service Level objectives
  • Driving & Monitoring queue for request ticket closure for allocation and release
  • Installing, configuring, and troubleshooting laptops in technological environment
  • Process gaps analysis which led to Asset Operations escalation and providing fixes
  • Manage the operations of Inventory Management function of stores
  • Material Handling, Storage & Preservation
  • Plan and execute Asset verification, investigate and report on variances, make necessary recommendations to resolve discrepancies
  • Operational action points tracking Threshold Stock Maintenance
  • Daily dashboard publishing
  • Conduct on floor support on resolving the reported issues
  • Report on customer feedback and potential product requests

You Are a Person With

  • Excellent written and verbal communication skills
  • Hands-on experience with Windows and Google Chrome OS
  • Organizational skills and knowledge of Stock Tracking methods
  • Expertise in ITIL Incident, Change and Service Request Management
  • Proven work experience as a Support Engineer or similar role
  • Experience with office automation products and computer peripherals, like printers and scanners
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Knowledge of defined SLA's (Service Level Agreement)
  • Experience in Asset Management

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