Quality Assurance Analyst

At Charles Taylor InsureTech are looking for an experienced QA Analyst, responsible for defining and executing testing strategies according to business needs and acting as technical referent towards more junior roles.

Key Responsibilities

• Define and execute testing strategies (functional, regression, integration, smoke, etc.).
• Identify, document, and track bugs clearly and with prioritization.
• Automate test cases when necessary or coordinate their automation.
• Actively participate in agile ceremonies: refinements, planning, daily stand-ups, and retrospectives.
• Propose improvements in testing processes and ensure their adoption.
• Be a technical reference and mentor for junior/semi-senior testers.
• Validate environments, data, and acceptance criteria for E2E testing.
• Collaborate with developers, product, and UX to detect deviations early.

Required Skills

• 4+ years of proven experience in QA
• Solid knowledge of manual testing
• Intermediate knowledge of SQL
• Experience with agile methodologies (Scrum, Kanban)
• Experience in API REST Testing
• Proficiency with tools such as Azure DevOps, JIRA, TestRail, or similar
• Ability to read logs, analyse errors, and perform functional troubleshooting
• Critical thinking and a strong focus on product quality
• Advanced level of English, both spoken and written (excludable)

Desirable Skills

• Programming knowledge (Postman, Selenium, Cypress, or similar)
• Automation with modern frameworks
• Background in UX or exploratory testing
• Knowledge of insurance
• Contributions to process and QA KPI's improvement

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.

Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.

Founded in 2015, Charles Taylor InsureTech is a division of Charles Taylor Group providing enterprise-grade SaaS solutions tailored to insurance and reinsurance markets globally. Through our deep insurance domain expertise combined with advanced technologies, we have been driving innovation and digital transformation in the industry since our inception. We work consultatively with our clients to revitalise their operations, reinvent established processes and implement future-ready solutions that deliver measurable benefit and improve data-driven decision making. Our services include modernization of legacy policy admin systems, integration of AI to enhance customer experience, process automation, API driven connectivity and tailored tools for brokers and insurers in the Lloyd's market, including claims and documentation management.

Expertise you can trust - for more information, please visit

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance

for professional qualifications.

Our Values

• Accountability (We take ownership and responsibility)
• We all have a role to play in Charles Taylor's growth and overall success.
• Agility (We learn, evolve and adapt quickly)
• We anticipate, prepare for and adapt to change; it's how we stay competitive.
• Care (We are compassionate and human)
• We are approachable and genuinely interested in others.
• Collaboration (We are one)
• We are unique but united in our work.
• Integrity (We do the right thing)
• At all times, we act with responsibility and respect.

Equal Opportunity Employer

At Charles Taylor,
we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.

We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.