Host/Hostess

Mandarin Oriental Punta Negra, Mallorca is looking for a Host/Hostess to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island's natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island's vibrant atmosphere and extraordinary offerings.

About The Job
Based at the Mandarin Oriental Punta Negra, Mallorca, as the Host/Hostess you are responsible for managing reservations for the outlet and, when required, for other outlets. This includes maintaining the reservation system and updating the database with guest preferences. The Host/Hostess also warmly welcomes and escorts guests, ensuring an exceptional experience with the aim of delighting and satisfying each visitor.

As Host/Hostess, you will be responsible for the following duties:

• Take and manage reservations via phone, email, online platforms, and in person, keeping the system up to date.
• Reconfirm reservations and coordinate seating arrangements with management before service.
• Maintain an accurate table count and promptly update the system with available tables.
• Warmly welcome and escort guests, ensuring a memorable experience; assist with directions within the hotel if needed.
• Ensure menus are accurate and correctly presented.
• Recommend and upsell beverages according to service standards and communicate orders to the relevant station.
• Handle billing tasks in line with hotel policies, when required.
• Address guest feedback or complaints and report to the Outlet Manager.

As Host/Hostess, we expect you:

Experience and education

• Degree in Hospitality Management or similar.
• At least 1-2 years' experience in a similar role, with experience in luxury hospitality.

Technical Skills

• Proficient in Spanish and English, both written and spoken.
• Knowledge of menu presentation and the ability to recommend dishes and beverages effectively.
• Ability to handle and resolve challenging guest situations calmly and professionally.
• Skilled in observing guest behavior and body language to anticipate needs and enhance satisfaction.
• Understanding of luxury hotel service standards.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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