CX Associate @ Ace

Job Description
Behind the brand.
We're on a mission to change the eyewear game for good
. Same-old wasn't working for us – so we created something new. Since arriving on the scene from Amsterdam in 2013, we've been changing the eyewear game with our thoughtfully designed frames, transparent pricing, and original collabs with some of the most exciting creative minds out there. We've got our eye on greater things still. Our goal is to be a driver of positive change in the eyewear industry for people and the planet. We've made inroads as a B Corp. The endgame? Reach net-zero emissions by 2050.

A day in the life.
Are you ready to unleash your magic in a certified B Corp? As our new Customer Experience Associate, you'll be at the forefront of our mission, ensuring that each customer interaction is a delightful and memorable experience. Through channels like email, website chat, social media, and phone calls, you'll be the friendly face and caring voice that represents the brand.

How To WOW.

• Embrace your role as a brand ambassador, connecting with customers and making them feel special
• Navigate the digital landscape, engaging customers across various platforms and channels
• Elevate each conversation into an enchanting journey, turning customers into raving brand advocates
• Master our products and its details to give expert advice and style recommendations
• Collaborate seamlessly with different teams to provide top-notch service
• Aim for the stars by focusing on key performance indicators: Customer satisfaction, Quality, and Productivity
• Innovate and suggest ways to enhance the overall customer experience

The WOW factor.

• Native Dutch speaker with outstanding communication skills and a professional level of English
• A master of empathy, active listening, and maintaining a friendly demeanor
• A problem-solving expert who thrives under pressure and can multitask when needed
• A team player who's all about sharing ideas and contributing to the collective success
• Open to travel to Amsterdam twice a year to visit HQ
• Visit the Ace & Tate store in Barcelona to get the full store experience
• Aesthetic aficionado who appreciates the beauty and vibe of our brand

The extras you'll love.

• Immerse yourself in an international community of dynamic professionals with more than 25 nationalities
• Launch your career and sharpen your professional toolkit
• Dive into our impressive benefit program, featuring Spanish classes, bootcamps, team-building adventures, and more
• Be an integral part of a rapidly growing company, where your feedback matters
• Enjoy daily, healthy meals – breakfast and lunch are on us
• Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance

If you're ready to embark on an unforgettable adventure in vibrant Valencia, we can't wait to hear from you

On-site

• Valencia, Comunidad Valenciana, Spain

Customer Experience

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