Global Customer Advocacy Senior Manager

ABOUT ALMIRALL

We care. Through pharmaceutical innovation and a strong commitment to global healthcare partnerships, we are dedicated to providing the tools, knowledge and science to improve the health of patients worldwide. We research, develop, manufacture and market our own medicines as well as a portfolio of licensed products designed to respond to the needs of different therapeutic areas. Today, our products are available in over 70 countries, on 5 continents, through 18 affiliates. Find out how we work every day to help to transform lives through science.

HOW WE WORK

Our strong values: Care, Courage, Innovation and Simplicity, are incorporated into everything we do, and they are behind our mission and vision which guide us today and lead us to the future.

WHY WORK WITH US

Find out what we offer and what our employees say about their experience working at Almirall here

MISSION

In your role as Advocacy Senior Manager - for Key Opinion Leaders - at Almirall, you will be instrumental in fostering connections with leading figures in the pharmaceutical / Medical Dermatology Field. Your tasks will center around cultivating lasting relationships with KOLs, gaining insight into their viewpoints, and championing their causes.

The Global Customer Advocacy Senior Manager will join our Global Marketing team based in Barcelona.

CORE RESPONSIBILITIES

KOL Engagement:

• Cultivate and sustain relationships with key influencers in the pharmaceutical field (KOLs, DOLs, ME)
• Engage in dialogue with KOLs to assimilate their insights and needs concerning patient care and therapeutic approaches.
• Coordinate with all parties interacting with Almirall's KOLs to guarantee exceptional customer service and maximize relationship potential.
• Develop and implement an annual strategic engagement plan with cross-company Key Opinion Leaders (KOLs), including a specific engagement plan for Senior Leadership / Top Management.
• Centralize and manage all information related to interactions with Key Corporate Experts, ensuring involvement in every significant engagement.

Advocacy and Influence:

• Represent the interests of KOLs within the company, ensuring their input is considered.
• Formulate strategic approaches for KOL involvement, encompassing advisory panels, scientific dialogues, and educational programs.

Cross-Functional Collaboration:

• Collaborate intimately with various team sectors to harmonize KOL engagement strategies with the company's objectives.
• Keep abreast of industry developments and pinpoint collaborative opportunities with KOLs.

Scientific Support:

• Supply KOLs with pertinent scientific data and bolster their participation in Almirall's projects.

Compliance and Regulations:

• Ensure that all engagement activities comply with applicable ethical and legal regulations and policies.
• Maintain accurate and transparent records of all interactions and activities with medical experts.

Project Management:

• Lead and coordinate specific projects related to medical expert engagement, ensuring efficient and effective execution
• Evaluate and report the results of these initiatives, proposing continuous improvements.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree in Life Sciences. Additional studies in Marketing or Business Administration will be considered an asset.
• Minimum of 7 years' experience in a Scientific function, specifically in KOL advocacy or Scientific relationship management within the pharmaceutical sector.
• Demonstrated track record in developing and implementing customer-centric strategies, as well as managing high-profile KOL relationships.
• Exceptional leadership skills, with documented success in leading teams to success.
• Outstanding communication skills, both written and verbal, coupled with strong interpersonal abilities and organizational acumen.

PREFERRED SKILLS AND COMPETENCES

• Change management: ability to drive, implement and communicate change regarding a process (i.e., materials review and content management, training, and communication)
• Proactive: Takes an active interest in the business objectives, has the courage to suggest new approaches and initiate new projects.
• Leadership & Accountability: you have the capacity to explain your actions and thought process, as well as the reasons why you decided to do something a certain way.
• Stakeholder Management
• Autonomy and independence: can work on his/her own, making his/her own decisions while being able to ask for help when needed.
• Strong communication skills
• Deep understanding of the Medical Derma Field
• Strategic and analytical mindset
• Flexibility, Dynamism and Passion
• Team player

VALUES

• Care: we listen & empathize, we value diverse perspectives & backgrounds and we help each other succeed
• Courage: we challenge the status quo, we take full ownership and we learn from our success & failures
• Innovation: we put the patient and customer at the center, we create novel solutions and we empower entrepreneurial mindsets
• Simplicity: we act decisively and avoid over-analysis, we understand why before we act and we are agile & keep things simple.

Why work with Almirall?

We are a people-centric company where employees are at their best, patients and customer are at the heart of every decision, and our focus and agility allow us to deliver greater impact for all.

Additionally, for the 17th year in a row, we have been certified as Top Employer Spain, and also Top Employer Germany for the first time.

This strengthens our commitment to create a unique work environment that helps our employees to develop their skills to fullest and grow both professionally and as individuals.

We are delighted to have a great team that is proactive, innovative, and eager to transform the world of people with skin conditions.

We are proud of each one of our employees, their development, and growth: they are the success of the company.

Our purpose

"Transform the patients' world by helping them realize their hopes & dreams for a healthy life".

Our values

• Care: we listen & empathize, we value diverse perspectives & backgrounds and we help each other succeed.

• Courage: we challenge the status quo, we take full ownership and we learn from our success & failures.

• Innovation: we put the patient and customer at the center, we create novel solutions and we empower entrepreneurial mindsets.

• Simplicity: we act decisively and avoid over-analysis, we understand why before we act and we are agile & keep things simple.

At Almirall, it's all about people

#wearealmirall