Team Lead, Solution Design

Overview
WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward, we're proud to be recognized as a
Great Place to Work
by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM:

As the Team Lead of the Solution Design team, you will collaborate with stakeholders and customers in the air transport industry to deliver complex solutions for airlines. You will be responsible for overseeing technical pre-sales activities, coordinating multidisciplinary teams, and providing expert guidance to customers whilst leading the day-to-day activities of a team of experts globally.
Reporting to the Manager of Design, Innovation and Architecture, you will be a key member of the team, focusing on technical pre-sales and customer-specific requests.
Role
The role is part of SITA Aircraft Business unit that makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:

• Communication - connecting aircraft and people around the world.
• Data & Platform - Turning aircraft data into valuable insight for the entire industry.
• Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.

Qualifications
WHAT YOU WILL DO:

• Lead the team day-to-day organization, propose process improvements, ensure correct workload and empower Solution Design team members.
• Manage the pre-sales process for key flight applications, supporting client deployments and coordinating with global engineering and business development teams, with a strong focus on the EMEA region.
• Engage with clients to discuss complex flight applications and how they integrate with their ecosystem.
• Contribute to product development by relaying key client feedback and participating in brainstorming for new products or features.
• Shape product evolution by contributing to enterprise architecture processes for the SITA Aircraft Business Unit platform.
• Provide technical support for RFPs, RFIs, and RFQs, producing technical materials and coordinating with relevant teams.
• Lead discussions on multi-product solutions, ensuring all impacts are understood, road mapped, and committed by stakeholders.
• Develop and lead client workshops to fully enable the implementation of SITA Aircraft products.
• Foster partnerships with external suppliers and academic institutions within the industry.
• Maintain deep expertise in relevant technologies and industry solutions, while keeping a broad strategic view.
• Execute tasks in line with corporate and regional standards, ensuring customer satisfaction and adherence to technical specifications and KPIs.

Who You Are

• Experienced technical pre-sales professional with a proven background in the airline or aircraft industry.
• 6+ years of experience in Airline IT/TechOps or related Air Transport Industry sectors (e.g., OEM).
• Expertise in software and system design, including Cloud and Service-Oriented Architectures, with the ability to design distributed processing systems and manage potential side effects or degraded scenarios.
• Excellent communicator, able to understand customer needs while effectively engaging with technical and product teams.
• Entrepreneurial mindset, driven to identify and pursue opportunities while ensuring thorough analysis and capturing all details.
• Collaborative and innovative, thrives in brainstorming sessions and team problem-solving.
• You are skilled in designing and implementing solutions using a wide variety of technologies among which such as: Cloud solutions, Data streaming (Kafka, MQ,…), APIs.
• Security & Compliance: Understanding of security best practices, including Identity and Access Management (IAM), SSL/TLS, OAuth, JWT, and compliance frameworks (GDPR, ISO 27001, SOC 2).

Nice To Have

• Understanding of network protocols, load balancing, and firewall configurations. Experience in designing network solutions.
• Basic understanding of AI/ML models and their deployment could be a plus, particularly for innovative data processing or predictive analytics in the aviation industry.

WHAT WE OFFER:

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:

Flex Week:
Work from home up to 2 days/week (depending on the needs of your team and your customers)

Flex Day:
Shape your workday to suit your life and your plans.

Flex-Location:
Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:
We've got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.

Professional Development
: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits
: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.