Client Advisor

hace 6 minutos

Ibiza Balearic Islands, España Loro Piana A tiempo completo

Position

The Client Advisor represents the Company with clients in our Boutique/Stores. He/She is expert in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store

Job responsibilities:

  • Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
  • Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
  • Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
  • Constantly maintains a tidy working place according to the Company guidelines

Sales

  • Is responsible for the sales process following the Company standards
  • Provides and maintains a high level of customer service
  • Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
  • Takes part in the store and department meeting

Client Management and CRM

  • Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
  • Manages claims with the supervisor support
  • Turns every touch point with customers into a positive situations, always promoting Brand image
  • Communicates to the Management the collected information regarding clients
  • Executes the follow up of clients' requests

Product

  • Participates to all the product presentations (of all the product categories) done in the store
  • Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
  • Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store

Visual

  • Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance

Stock

  • Is always updated on the store stock in order to optimize sales
  • Participates to end of the year, sector and rotation inventory for each product category

Thefts and losses

  • Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
  • Swiftly points out to his supervisor if something is missing

Profiles

  • Relevant work experience as Client Advisor in a luxury boutique
  • Aligned with the Brand identity and detail oriented
  • Passion and high motivation for Loro Piana products and Brand
  • Excellent interpersonal, teamworking and problem solving skills
  • Good stress management, flexibility and adaptability
  • Fluent English, both spoken and written; other languages are a plus

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