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Therapist Manager
hace 2 semanas
Grow Your Career at AIRE
We are opening an internal opportunity for the role of
Therapist Manager
in our Barcelona center — a key leadership position for those who want to take the next step in team management, operational excellence and service leadership.
If you are passionate about developing people, shaping the guest experience and driving high-performance operations, this role will challenge you and accelerate your growth within AIRE.
What You Will Lead
As Therapist Manager, you will be responsible for
one of the largest and most essential teams in the center
, working closely with Operations, Experience, and Talent.
You will manage:
- 1–3 Supervisors
- 60–80 Therapists & Links
- A full operational area that directly impacts the quality of our guest experience every day.
Key Responsibilities:
Operations & Service
- Ensure AM/PM coverage and smooth daily operations in Therapies & Bath Area.
- Maintain protocols, standards, and environment in line with AIRE's stylebook.
- Oversee daily briefings, cross-department communication (VIPs, maintenance, groups).
- Quickly resolve issues that may impact guest experience.
- Implement new protocols, experiences, and operational processes.
People Leadership
- Lead a team of Supervisors responsible for shift execution and floor governance.
- Build and execute the annual training plan (onboarding, refreshers, H&S).
- Manage performance cycles: 1:1s, feedback, goals, calibrations, succession.
- Foster a culture of accountability, service excellence, and continuous improvement.
Scheduling & OPEX
- Manage staff schedules, rotations, vacation planning, and night shifts.
- Oversee inventory control of treatment and bath area consumables.
- Prepare daily/weekly reports on incidents, improvements, and operational priorities.
- Support OPEX oversight together with the Operations Manager.
Who Can Apply (Internal Eligibility Criteria)Experience & Tenure
- Minimum 1 year at AIRE.
- 3+ years leading teams, including Supervisors/Coordinators.
- 3+ years of experience in the sector (wellness, aesthetics, fitness or hospitality).
Skills
- Strong organisational and coordination capability (schedules, coverage, priorities).
- Advanced Excel and strong digital skills.
- Experience with Salesforce preferred; Workday familiarity is a plus.
- High service orientation and ability to perform under pressure.
- Strong, clear and empathetic communication skills.
Languages
- Spanish
- Fluent English
(mandatory for cross-site communication)
Why You Should Join Us:
We offer a competitive
compensation package and an annual performance-based bonus
, designed to reflect your impact and contribution.Celebrate your birthday with a
complimentary AIRE Experience
, and enjoy exclusive employee discounts for yourself, friends, and family.Grow with us
: AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one:
not just a job, but the chance to bring a new concept to life in your city.
