MDM Data Services – Site Analyst Secondment

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltadol, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

With category leading brands such as Sensodyne, Voltadol and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.

About The Role
Curious about data ? and about ERP ?
Would you like to increase your knowledge in the master data area and join a global function to meet new teams ?
The
MDM Data Services
team exists to deliver effective and efficient data management support services to all Haleon Manufacturing sites and functions who utilise M-ERP.

As MDM Data Services – Site Analyst you will be responsible for providing expert business process capabilities on the M-ERP program. This role will function as an expert who implements global standards and ways of working for specific level 2 M-ERP related processes.

Key Responsibilities
The role key responsibilities are to perform services in several ERP functional modules in accordance with the service level agreement agreed with the business. These services include:

Perform
MDM Data services
for staff at home site and remote sites, in accordance with processes and direction set out by Site Leads/Global Operations Lead.

Deliver Data service through:

• Maintaining ERP Master Data in a timely and accurate manner to facilitate manufacturing operations.
• Extracting & collating data on customer request to support management decision-making.
• Implement & support Data Governance & Quality Management processes to ensure Data Quality Standards are being met across the Quality Supply Chain

Deliver User & Business Process Support service activities through:

• Addressing ERP service incidents and service requests made to the MDM Data Services by customers.
• Provide consultancy and advice to users on areas of improvement for ways of working and on the appropriate and effective use of ERP.

Deliver Service Development activities through:

• Working with customers and MDM Data Services to consult or participate in service development projects or initiatives.
• Supporting the detailed Transition Planning, Project Management & Delivery of MDM Data Services Development opportunities

Working with other Shared Services to provide ERP knowledge to resolve business process incidents against defined SLAs and Service Targets. Deliver Change Management activities through:

• Providing ERP master data and/or functional knowledge to support the MDM Data Services Site Leads in assessing and implementing planned template and service changes.

Working with other Sites & Service Partners to drive template improvements and Initiatives through Good Practice adoption whilst simultaneously understanding the impact on current processes. Deliver Service and Performance Management activities through:

• Managing day to day internal customer and stakeholder relationships to ensure requirements, expectations and standards are met
• Ensuring compliance and contribute towards the area of GMP and Tech Quality within the Data Management Organization.
• Working with other Shared Services to provide ERP knowledge to resolve business process incidents against defined SLAs and Service Targets.

Deliver Service Development activities through:

• Working with customers and MDM Data Services to consult or participate in service development projects or initiatives.
• Supporting the detailed Transition Planning, Project Management & Delivery of MDM Data Services Development opportunities

Support Critical QSC Initiatives

• Continuously seek ways to enhance and improve on the ways of working in support operation

Qualifications And Skills Essential
Basic Requirements:

• Ability to speak and write English & Spanish
• Experience in consumer goods manufacturing or other highly regulated environment.

• Evidence of experience and knowledge in one or more ERP support activities

• Data Management

• User Support and Incident Management

• Evidence of experience and knowledge in one or more ERP functional modules

Preferred Requirements:

• Knowledge of use of the Service Now request and incident management system.
• Good understanding of QSC objectives and its sites operations.

• Evidence of experience and knowledge in delivering or using one or more of the following:

• Process improvement techniques

• Regulatory requirements for IT systems and their operational support.

• Analytical ability to diagnose problems and to develop practical solutions

• Good communication skills, both interpersonal and presentation
• Able to interact with and influence individuals
• Able to work effectively in a matrix organisation across geographies and cultures
• Knowledge of the ERP philosophy
• Strong business knowledge of home site objectives and operations
• Understanding of the Haleon Quality System and validation requirements, policies, procedures and standards

Self:

• People and communication skills
• able to sustain high performance
• results oriented
• good understanding of the business
• desire to progress and develop self

Why Haleon?
Our Win as One Framework is a simple, stretching definition of our future direction. It includes our purpose, ambitions, strategic drivers, and behaviours that will enable us to Win as One. This framework guides our decision-making, strategy, and culture. The successful candidate will demonstrate the following capabilities:

• Consumer first, always: Engage key business counterparts and operational stakeholders to deliver operational execution of Haleon strategies related to eCommerce activities, always putting the consumer first.
• Collaborate for impact: Establish and maintain relationships with critical groups to ensure customer knowledge is utilized to inform and deliver on the eCommerce roadmap, collaborating for impact.
• Unlock value, at pace: Drive business process improvement throughout the commercial and operational support teams, unlocking value at pace.
• Grow myself and others: Continuously look for opportunities to learn, build skills, and share learning, growing myself and others.

Code of Conduct as a Leader within Haleon , as a manager, you have an important responsibility to ensure that this Code is applied correctly and to promote an ethical culture.

• Be the role model that brings our Code to life, by always acting with the highest ethical standards.
• Ensure your team, especially new members, are familiar with our Code and the Ethics & Compliance contact, in your market.
• Maintain an environment of trust that allows all to Speak Up, reinforcing the guarantee of anonymity and non-retaliation.
• Listen to your team and promptly raise any compliance concerns you become aware of.
• Make any necessary corrective and preventive decisions, in a timely manner.
• Recognize those in your team who display ethical behavior; share examples of good ethical decision-making, so all understand how we expect them to act.
• Provide timely support into any company investigation of potential wrongdoing.

Job Posting End Date

Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates
The Haleon recruitment team will contact you using a Haleon email account ). If you are not sure whether the email you received is from Haleon, please get in touch.