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Change & Continuous Improvement Analyst
hace 2 semanas
Want to shape the efficiency of trade finance across Europe?
Ready to be the first line of support for cutting‑edge digital tools?
Looking for a collaborative hub that values development and inclusion?
INDEX
Who we are
Mission
What you´ll do
What you´ll bring
Our perks
About BNP Paribas
Who We Are
The Trade Finance Service Centre, with 100 + professionals, supports traditional trade products (guarantees, documentary credits) for Austria, Germany, the Netherlands, Spain and the UK. It operates within Global Banking Operations, driving seamless service across Europe.
MISSION
- Optimize operational efficiency of TradeFinance within the EMEA region.
- Promote and support transformation and continuous‑improvement initiatives.
- Ensure alignment of processes and procedures across all locations.
- Enable smooth digital migration and user adoption for new tools.
What You'll Do
- Provide first‑level user support for the Dwings and eBanking tool ecosystem.
- Analyse, log and coordinate incident resolution in Service Now, communicating outcomes to users.
- Deliver Dwings training and support migrations (enrichment files, UAT) and releases.
- Create and share usage guidelines for eBanking tools.
- Report activity metrics and incident trends to management and key stakeholders.
What You'll Bring
- Good understanding of guarantees products and related operational tools (Atlas, EPS, Aval, TDR).
- Strong command of Word and Excel; experience with Service Now is a plus.
- English C1 (mandatory); French (advantageous but not required).
- Proven organizational, analytical and risk‑management skills.
- Ability to prioritize, make decisions, communicate clearly and work proactively in a team.
OUR PERKS
- Structured training programs, clear career plans and internal mobility (national & international).
- Active Diversity and Inclusion Committee and employee communities (PRIDE, We Generations, MixCity).
- Corporate volunteering "1 Million Hours 2 Help".
- Flexible compensation and 50 % hybrid telecommuting model.
- 32 vacation days per year.
- Learn more about our commitment: Diversity, equality and inclusion BNP Paribas.
About Bnp Paribas
We are BNP Paribas, present in 75 countries with over employees, a leader in Retail Banking & Services and Corporate & Institutional Banking. Our strong risk‑management culture and stable global footprint enable us clients worldwide. Joining us means becoming part of a diverse, international team that drives sustainable financial solutions.
APPLY NOW
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BNP Paribas Careers
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