Change & Continuous Improvement Analyst

hace 2 semanas

Madrid, Madrid, España BNP Paribas CIB A tiempo completo

Want to shape the efficiency of trade finance across Europe?

Ready to be the first line of support for cutting‑edge digital tools?

Looking for a collaborative hub that values development and inclusion?

INDEX
Who we are

Mission

What you´ll do

What you´ll bring

Our perks

About BNP Paribas

Who We Are
The Trade Finance Service Centre, with 100 + professionals, supports traditional trade products (guarantees, documentary credits) for Austria, Germany, the Netherlands, Spain and the UK. It operates within Global Banking Operations, driving seamless service across Europe.

MISSION

  • Optimize operational efficiency of TradeFinance within the EMEA region.
  • Promote and support transformation and continuous‑improvement initiatives.
  • Ensure alignment of processes and procedures across all locations.
  • Enable smooth digital migration and user adoption for new tools.

What You'll Do

  • Provide first‑level user support for the Dwings and eBanking tool ecosystem.
  • Analyse, log and coordinate incident resolution in Service Now, communicating outcomes to users.
  • Deliver Dwings training and support migrations (enrichment files, UAT) and releases.
  • Create and share usage guidelines for eBanking tools.
  • Report activity metrics and incident trends to management and key stakeholders.

What You'll Bring

  • Good understanding of guarantees products and related operational tools (Atlas, EPS, Aval, TDR).
  • Strong command of Word and Excel; experience with Service Now is a plus.
  • English C1 (mandatory); French (advantageous but not required).
  • Proven organizational, analytical and risk‑management skills.
  • Ability to prioritize, make decisions, communicate clearly and work proactively in a team.

OUR PERKS

  • Structured training programs, clear career plans and internal mobility (national & international).
  • Active Diversity and Inclusion Committee and employee communities (PRIDE, We Generations, MixCity).
  • Corporate volunteering "1 Million Hours 2 Help".
  • Flexible compensation and 50 % hybrid telecommuting model.
  • 32 vacation days per year.
  • Learn more about our commitment: Diversity, equality and inclusion BNP Paribas.

About Bnp Paribas
We are BNP Paribas, present in 75 countries with over employees, a leader in Retail Banking & Services and Corporate & Institutional Banking. Our strong risk‑management culture and stable global footprint enable us clients worldwide. Joining us means becoming part of a diverse, international team that drives sustainable financial solutions.

APPLY NOW
Explore more opportunities at
BNP Paribas Careers
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