Security Managed Services Engineer
hace 5 días
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients' security infrastructures and systems remain operational. With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).
You'll actively manage work queues, perform operational tasks, and update tickets with resolution actions. By identifying issues and errors early on, you'll log incidents promptly and provide second-level support, communicating effectively with other teams and clients to extend support when needed. Your role includes executing changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals.
Collaborative efforts are at the heart of this role. You'll work closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes. Your analytical skills will be key in auditing incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports to identify automation opportunities.
As a go-to for initial client escalations, you'll assist L1 Security Engineers with triage and troubleshooting, and support project work when required. Your contributions to the change management process will ensure thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures.
To thrive in this role, you need to have:
- Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
- Proficiency in active listening, with techniques like paraphrasing and probing for further information.
- Excellent planning skills, able to anticipate and adjust to changing circumstances.
- Strong ability to communicate and engage across different cultures and social groups.
- Adaptability to changing conditions and flexibility in approach.
- Client-focused mindset, always putting their needs and positive experience first.
- A positive outlook and the ability to work well under pressure.
- Willingness to put in longer hours when necessary.
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.
-
Security Managed Services Engineer
hace 2 días
La Coruña, La Coruña, España NTT A tiempo completoContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
-
Managed Services Engineer
hace 6 días
La Coruña, La Coruña, España NTT Ltd. A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAAs a Security...
-
Managed Services Engineer
hace 2 semanas
La Coruña, La Coruña, España NTT Ltd. A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAAs a Networking...
-
Data Engineer Senior
hace 6 días
La Coruña, La Coruña, España Emma of Torre A tiempo completoI'm helpingDEUS: human(ity)-centered AIfind a top candidate to join their teamfull-timefor the role ofData Engineer Senior.You will design and optimize scalable data products, driving impactful insights for global clients.Compensation:Provide your expected compensation while applyingBonuses (up to 10% of base compensation)Location:Hybrid: Calle Ciudad de...
-
Data Engineer Senior
hace 2 semanas
La Coruña, La Coruña, España DEUS. A tiempo completoThe DEUS InitiativeWe're a team of curious minds who believe technology should serve people. Our mission is to unlock the potential of AI for humanity through solutions that are not just innovative, but also ethical and impactful. We're driven by a desire to simply make things better.Our name is inspired by deus ex machina, not because we think we're gods,...
-
Asistente de Operaciones de Depósito
hace 3 días
La Coruña, La Coruña, España Indie Campers A tiempo completoABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...
-
Data Solutions Architect AWS/Senior
hace 6 días
La Coruña, La Coruña, España DEUS. A tiempo completoThe DEUS InitiativeWe're a team of curious minds who believe technology should serve people. Our mission is to unlock the potential of AI for humanity through solutions that are not just innovative, but also ethical and impactful. We're driven by a desire to simply make things better.Our name is inspired by deus ex machina, not because we think we're gods,...
-
Security Managed Services Engineer
hace 2 días
La Coruña, España NTT A tiempo completoContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
-
Security Managed Services Engineer
hace 2 semanas
La Coruña, España NTT A tiempo completoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Security...
-
Security Managed Services Engineer
hace 2 semanas
A Coruña, España NTT DATA A tiempo completo**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Security Managed Services Engineer
hace 2 semanas
A Coruña, España NTT DATA A tiempo completo**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As a...
-
Managed Services Engineer
hace 7 días
A Coruña, España NTT DATA A tiempo completo**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As a...
-
Networking Managed Services Engineer
hace 1 semana
15009 A Coruña, A Coruña provincia, España NTT DATA A tiempo completo**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Managed Services Engineer
hace 2 semanas
A Coruña, España NTT DATA A tiempo completo**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As a...
-
Junior Networking Managed Services Engineer
hace 1 semana
15009 A Coruña, A Coruña provincia, España NTT DATA A tiempo completo**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Security Engineer
hace 4 semanas
A Coruña, España NTT DATA, Inc. A tiempo completo¿Qué buscamos?Seleccionamos Security Engineer para nuestro equipo.¿Qué esperamos de ti?Contar con mínimo 3 años de experiencia en diseño, despliegue y soporte de soluciones de seguridad en correo.Se requieren conocimientos demostrables en: Amenazas de correo (phishing, malware, spam...), protocolos de autenticación (SPF, SKIM, DMARC), plataformas de...
-
Security Engineer
hace 2 semanas
a coruña, España NTT DATA, Inc. A tiempo completo¿Qué buscamos? Seleccionamos Security Engineer para nuestro equipo. ¿Qué esperamos de ti? Contar con mínimo 3 años de experiencia en diseño, despliegue y soporte de soluciones de seguridad en correo. Se requieren conocimientos demostrables en: Amenazas de correo (phishing, malware, spam...), protocolos de autenticación (SPF, SKIM, DMARC), plataformas...
