Senior Risk Governance Manager

Shape the Future of Digital Commerce with Your Visionary Expertise

About Miravia
Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we are a passionate team working with partners from all over the world to build the e-commerce platforms of tomorrow. The Role The Miravia Risk team is seeking a strategic and experienced Senior Risk Governance Manager to build and lead our risk governance framework. This is a critical leadership role responsible for shaping the company's approach to regulatory compliance, internal policy, and platform integrity.

What You'll Do (Responsibilities):

● Strategic Risk & Regulatory Foresight:

1. Develop and own the strategic roadmap for risk and compliance, anticipating large-scale regulatory changes well in advance.
2. Partner with Product and Tech teams to ensure risk and compliance priorities are integrated into their development roadmaps, providing clear requirements and strategic guidance.
3. Conduct in-depth risk assessments on new features and business initiatives, identifying potential compliance gaps and architecting mitigation strategies.

● Policy & Governance Framework Management:

1. Drive policy excellence by reviewing, updating, and creating a comprehensive suite of internal policies, Standard Operating Procedures (SOPs), and escalation paths.
2. Perform targeted internal audits and reviews to ensure adherence to our governance framework, documenting findings and leading the implementation of corrective actions.
3. Act as the primary gatekeeper for platform integrity, ensuring our seller ecosystem maintains high standards of quality and compliance.

● Regulatory Compliance & Reporting:

1. Manage the end-to-end lifecycle of regulatory reporting (e.g., DSA Transparency Reports), from data gathering and development to creation, publishing, and post-mortem analysis for continuous improvement.
2. Serve as a key point of contact for regulatory bodies and external stakeholders, effectively communicating our risk controls and compliance posture.
3. Lead the response to regulatory notices and critical user reports (e.g., prohibited goods), ensuring swift action within established SLAs.

● Training, Awareness & Trust Building:

1. Design and execute a mandatory, company-wide training program on risk, compliance, and regulatory requirements to foster a strong culture of awareness and accountability.
2. Develop and deliver targeted training programs for our sellers to improve their compliance with platform policies (e.g., medical content, restricted products) and upcoming regulations.
3. Enhance user trust by increasing the volume and quality of transparency content on the platform, managing updates, and monitoring user engagement.

What You'll Bring (Qualifications & Experience):

● Proven Experience:

1. 5+ years of experience in a Risk, Governance, Compliance, or Policy role, preferably within the e-commerce, tech, or digital platform industry.
2. Demonstrable experience interpreting complex regulations (like the DSA) and translating them into practical, operational, and technical business requirements.
3. Strong track record of developing and managing governance frameworks, including policy writing, internal controls, and risk assessments.
4. Experience in managing the full lifecycle of regulatory reporting and interacting with authorities.

● Technical & Analytical Skills:

1. Proficiency in SQL for querying, data manipulation, and generating insights to support risk assessments and reporting.
2. Exceptional data analysis skills, with the ability to interpret complex datasets, identify trends, and create data-driven recommendations.
3. Familiarity with data visualization tools to present findings clearly and effectively to both technical and non-technical audiences.

● Key Competencies & Behavioral Attributes:

1. Strategic Influence: Ability to influence cross-functional teams (especially Product and Legal) and drive alignment on priorities without direct authority.
2. Exceptional Communication: Superior written and verbal communication skills, capable of training employees, educating sellers, and drafting public-facing reports with clarity and precision.
3. Ownership & Accountability: A proactive, forward-thinking approach with the ability to own complex projects from conception to completion and thrive under pressure.
4. Unwavering Integrity: High ethical standards and a deep-seated commitment to doing the right thing for our users, sellers, and the company.
5. Problem-Solving: Excellent analytical and problem-solving skills with strong attention to detail and outstanding organizational abilities.

Application Process:

Ready to embark on this journey with us?
Please send your CV in English

Please note this role requires to work 100% from the office. Our offices are very centric tough: Metro Station Avenida de América (Madrid).

Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Join Miravia, and let's shape the e-commerce landscape together