Credit Controller

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact Insurance, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you.

Who we are

At Intact Insurance, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups.

Across Europe, our footprint includes offices in France, Spain, Belgium and the Netherlands, supported by a dedicated team of around 300 professionals.

The opportunity

We currently have an opportunity for a Credit Controller to join our Finance team based in Madrid. This job involves working alongside the other credit controllers' team to manage complex insurance debtors and creditors accounts in an international environment.

You will spend the majority of your time liaising with both international and domestic customers, insurance intermediaries and reinsurers to ensure timely collection of insurance premiums and recoveries. You will deal with broker and reinsurer accounts that have been assigned to you and will build effective relationships. You will display generosity and work with your credit control colleagues to achieve team goals. You will work closely with the underwriting, operations and claims teams to resolve queries. You will have strong analytical, relationship management and communication skills. You have a clear interest in the complex structures of our international insurance programs, including re-insurance and the ambition to further develop your knowledge and expertise.

Some of the Credit Controller responsibilities include but are not limited to:

• Reconcile Debtors and Creditors accounts and analyse differences; log queries and monitor resolution through tracking and updating actions.
• Establishing and maintaining effective relationships with Brokers, Clients and key internal stakeholders with, Operations, Underwriting, Claims and others.
• Achieving Gross and Reinsurance Debt and Unallocated Cash targets in terms of size, volume and age.
• Handling the routine flow of requests for information: responding or re-directing and prioritizing items accordingly.
• Communicating and liaising with internal finance colleagues and others (Underwriting, Operations, Claims,..) in order to check accuracy, give or obtain further information and/or resolve queries.
• Follow the Credit Control process and contribute to improving and maintaining process documents up to date.
• Work within your authority levels and seek approval pro-actively when executing the Intact Insurance Europe Bad Debt Provision Policy and Write-off Policy.
• Issuing and sending monthly Statements to Brokers.
• Contributing to projects and initiatives as required.
• Being aware of and understand legal requirements and relevant Intact Insurance Europe policies as well as Broker TOBA's.
• Capturing and recording of data in timely and accurate fashion.

The expertise you bring

• You ideally have 1-2 years' experience in Credit Control or a Finance admin role.
• You have completed education at minimal higher educational level.
• You are well versed in working with (excel-)data, tools and systems.
• Your English and Spanish is at a good level, both verbal and written. French and/or Dutch is highly valued.
• You are an effective team player, and you add value by your organised way of working.
• You have a commercial minded attitude combined by with a passion for achieving results.
• You have a positive approach to changes in demand, processes or tools.

Why choose Intact

We live our Values:
We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity:
Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society.

Manage your Time:
What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact

Our promise to you

Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future:
  Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team:
  Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us:
  Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

As part of Intact Financial Corporation (IFC) – Canada's largest Property & Casualty insurer, with nearly CAD$24 billion in annual direct premiums and a global team of 31,000 employees – we bring global strength, deep expertise, and a strong focus on customers.

Intact Insurance Europe is part of IFC's Global Specialty Lines business (GSL) which represents 3,500 professionals dedicated to more than 20 niche segments. GSL operates across North America, the UK, and Europe, and benefits from a strong international network covering over 150 territories – with clear profitable growth ambitions to reach $10 billion in operating DPW by 2030, performing at a sub-90 operating combined ratio.

We're specialists who go the extra mile, offering expert solutions, treating claims as a promise, and helping businesses manage risk and move forward.

4 out of 5 brokers recognize us as a trusted partner, valuing our specialized expertise, simplified multinational programs, local market knowledge, and reliable claims handling.

Intact Insurance (Europe) S.A. is committed to ensuring that your privacy is protected, as the data controller, we take the necessary measures to ensure the security and confidentiality of the personal information it holds or processes in compliance with the General Data Protection Regulation (EU) of 27 April 2016 ("GDPR") and the Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales.

The data you provide will be processed as part of our candidate selection process. The legal basis for this processing is our legitimate interest in considering your application. Unless you object, your CV will be kept for two years after our last contact with you. We may kept your data for the duration of the employment contract in the event of recruitment. Once your employment has ceased, your personal data will be only retained for as long as is necessary to satisfy any legal, accounting or reporting obligations.

Intact Group companies and third-party partners may be recipients of your personal data when required. Sometimes your personal information may be sent to other parties outside of the European Economic Area (EEA) in connection with the purposes set out above. We will take all reasonable steps to ensure that your personal information is treated securely and in compliance with data protection regulations.

In accordance with data protection laws, you have the right to access and obtain a copy of the data concerning you, object to the processing, have it rectified or deleted. All you have to do is write to the Intact Insurance (Europe) Data Protection Officer to the following address Intact Insurance (Europe) S.A. Edif. Torre Europa, Pº de la Castellana, 95 – Planta Madrid (SPAIN) or send an email to the following address We will ask you to confirm your identity if we need to, we have one month from receiving your request to tell you what action we have taken.