Admissions Manager

Description
ISP School Admissions Manager Role Profile

Job Summary
The Admissions Manager leads the full admissions process with a focus on both exceptional customer experience and data-driven enrolment success. This role requires a professional who combines warmth, empathy, and relationship-building skills with strong organisational and analytical abilities.

The successful candidate will be responsible for managing the admissions pipeline using a consultative approach—guiding families through their journey from initial enquiry to enrolment—while maintaining accurate and up-to-date records in the school's CRM system.

Working as part of the administrative and leadership team, the postholder will ensure that every interaction reflects the school's values and high standards of professionalism, contributing to a positive public perception and the continued growth of the school.

Key Responsibilities

• Lead the admissions process from first contact to enrolment, providing a professional, consultative experience to prospective families.
• Manage interviews, tours, and meetings with new families, ensuring timely and effective follow-up.
• Use the school's CRM to record and track all enquiries, ensuring data accuracy, timely updates, and regular reporting.
• Analyse conversion rates, enquiry sources, and competitor activity to improve strategy and performance.
• Coordinate entrance tests, evaluations, and other admissions requirements.
• Collaborate with the marketing team to design and support campaigns and events that promote the school.
• Provide clear KPI and performance reports to Central Office and the Leadership Team.
• Ensure excellent communication with families, colleagues, and stakeholders at all times.

Job Description
The above details are not exhaustive. The postholder may be required to undertake additional tasks or responsibilities reasonably assigned by the Leadership Team.

This may include assisting in the creation and design of marketing materials, organising open days and school events, and providing general administrative support where needed.

Essential
EDUCATION AND SKILLS

• Native-level fluency in English and Spanish (spoken and written).
• Proven experience in consultative or relationship-based sales, ideally in education or service-oriented environments.
• Demonstrated experience using CRM systems or databases for lead management and reporting.
• High level of accuracy, organisation, and attention to detail.
• Excellent interpersonal and communication skills.
• A flexible, positive, and "can-do" attitude, able to work both independently and as part of a team.

Desirable

• Similar experience in a business, academic, or international school environment.
• Experience with marketing campaigns or event coordination.
• Competence in data analysis and reporting tools (e.g., Excel, Google Sheets).
• Understanding of customer journey mapping or lead conversion strategies.

ROLE-SPECIFIC COMPETENCIES

• Approachable and empathetic with students, families, and colleagues.
• Able to balance warmth and professionalism in all interactions.
• Team-oriented and cooperative, with strong problem-solving and follow-up skills.
• Communicates clearly, effectively, and with empathy both verbally and in writing.
• Demonstrates integrity, reliability, and commitment to maintaining accurate records and meeting deadlines.

Safeguarding statement

This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history. We will also request references covering the last 3 years of employment.