Customer Care Intern Gotcourts

hace 16 horas

Madrid, Madrid, España Playtomic A tiempo completo

Your mission

We are seeking a bilingual Customer Care Intern fluent in German and English and based in Spain to join our global support team. As a Customer Care Specialist, you will provide exceptional assistance to our international customers in the DACH markets through different digital channels.

  • What you'll be doing

Customer Support & Communication

  • Provide expert support through multiple channels (email, and phone) to both sports facility managers and Playtomic app users - for Playtomic subsidiary in DACH region.
  • Handle inquiries professionally in German and English
  • Maintain consistent response times while delivering high-quality solutions

Technical Support & Product Enhancement

  • Diagnose and troubleshoot technical issues efficiently
  • Document and escalate bugs to our product team
  • Collect and analyze user feedback to drive product improvements

Quality & Compliance

  • Follow established service standards and KPIs
  • Ensure adherence to data privacy and security protocols
  • Maintain accurate documentation of all customer interactions

Who you'll be playing with

You'll work alongside experienced colleagues who are passionate about sports, technology, and delivering exceptional customer experiences.

Our Ideal "Player"

  • Fluent in German and English
  • Motivation for customer service or related roles
  • Excellent communication skills
  • Full time availability
  • Strong and responsible team player

Extra Points:

  • Based in Madrid/Spain
  • Enthusiasm for racket sports and sports tech innovations
  • Experience using Zendesk / Ease of learning new tools and softwares

Our hiring process

Last, and for you to start warming up, we want to show you whatour process looks like:

  • People Interview
  • Interview with Team Member
  • Final Interview

About us

We are the world's largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing. Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization., You will find +200 co-workers around the world with headquarters in Spain and offices in Italy, Portugal, Sweden, Finland, Belgium, UK, EEUU and Mexico.

Take a look to our candidate playbook

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