Senior CX Researcher Quantitative

Deutsche Telekom connects millions of people around the world.

We are a leading telecommunications company and a trusted companion in a connected

world, at home, at work, everywhere.

We believe technology should serve people and the planet. We balance innovation with

responsibility, combining business success with social and ecological impact. Our goal is

simple: connect everyone to the opportunities of now while shaping a sustainable tomorrow.

Within Telekom, Products Innovation Experience (PIX) brings this vision to life. Designers,

product thinkers and technologists from many disciplines work side by side to create

products and services that people love and trust.

The heart of PIX is its people. Brave, curious and driven by purpose, they grow and innovate

together. We value empowerment and balance, because meaningful innovation begins with

people who feel inspired to create.

We are looking for a
CX Researcher (m / f / d)
to join our
Design & Customer Experience

team and help to ground innovation in deep customer understanding.

What We Provide

We believe great work happens when people feel trusted, supported and inspired. Our

culture combines ambition with humility, bold in what we create and grounded in how we

collaborate. Our culture comes to life through:

• Value-based innovation culture that unites creativity, responsibility and purpose.

• International and diverse team of creative minds collaborating across domains and

locations, empowered by Telekom's world-class capabilities.

• Responsible impact through near-term and visionary projects that shape how

people and businesses experience technology worldwide.

• Creative environment that encourages experimentation and collective problemsolving.

• Continuous learning and growth through horizontal and vertical development

opportunities.

• Caring leaders who empower career development and a positive work environment.

• Flexible hybrid setup based in Milan or Barcelona, with collaboration shaped by

project and individual needs (up to 50 % onsite, up to 20 % travel).

What You'll Do

You enable customer-centric evidence in international fast-moving digital environments,

balancing depth and speed to keep decisions grounded and impactful.

• Lead quantitative research end to end – design and run studies from early

concepts to live products across our markets, translating complex business questions

into robust research designs.

• Apply advanced methodologies – use segmentation, conjoint, MaxDiff, behavioral

analytics and related approaches to uncover customer needs, priorities and tradeoffs.

• Collaborate across disciplines – work closely with qualitative research, data

science, product and design to integrate quantitative insights into decision-making.

• Ensure methodological excellence – guide sampling strategies, survey design and

statistical interpretation to maintain high research quality and confidence.

• Turn data into direction – synthesize findings into clear stories and actionable

recommendations that influence strategic and product decisions.

• Grow research maturity – mentor junior researchers and contribute to upskilling

teams in data-driven customer understanding.

• Evolve research practice – drive innovation in methods, including automation,

dashboarding and AI-based analysis.

Your Skills

As Senior CX Researcher at Telekom, you combine a broad methodological range of

research expertise with strategic product knowledge.

• Mixed-method research – you know qualitative and quantitative, scientific and

pragmatic approaches to evaluate and improve digital product effectively.

• Facilitation and communication – when you share insights, dull facts become

inspiring stories with high adoption rates

• Research leadership – support others in delivering high-quality research and foster

continuous learning.

• Tool mastery – work confidently with survey platforms and analytical tools such as

Quantilope, SPSS, R, Python or Tableau.

• Collaborative mindset – partner effectively with design, product, data science and

engineering teams, using your familiarity with the challenges of intercultural teams

and cross-market product development.

Your Profile

• Master's or PhD in Statistics, Behavioral Science, Market Research, Psychology or a

related field.

• 6+ years of experience in quantitative and or neuroscience research for digital

products and services.

• Proven track record of influenced key business or product decisions in complex

stakeholder environments.

• Fluent in English; German or other European languages are a plus.