Project Manager

Job Highlight

We are seeking someone who can bridge data, product implementation, and government engagement - ensuring that mapping and monitoring insights are understood, applied, and embedded into decision-making in the countries in which Giga operates.

Role Purpose
Giga's technology team builds open-source tools and services to enable governments to plan, deploy and sustain connectivity. These include mapping and monitoring workstreams, delivered through a combination of tools and services:

• Mapping combines Giga Maps, a data ingestion portal (Giga Sync), and AI-assisted validation workflows to produce accurate, and complete datasets of public facilities.
• Monitoring combines Giga Meter, ISP data integrations, and analytics dashboards to provide continuous visibility into connectivity quality and performance.

Together, Giga's tools and services support evidence-based decision-making, strengthen national data infrastructure, and create visibility into connectivity quality and gaps. Importantly, the data generated through these workstreams serves as a trusted input for downstream connectivity use cases such as procurement, financing, and connectivity planning.

Functions / Key Results Expected

The Project Manager, Technology will coordinate the successful delivery, onboarding, and operational integration of these tools and services in countries where Giga works. The consultant will coordinate directly with governments, technical partners, and internal teams to support implementation, ensure data readiness, and guide partners through the full deployment lifecycle.

Key responsibilities include:

Account Management

• Serve as the main point of contact for implementation partners ensuring alignment on roles, expectations, timelines and deliverables across Giga's technology tools and services.
• Provide hands-on support to technical users, working directly with data teams, GIS units, monitoring teams, and other operational users of Giga's tools.
• Maintain structured communication across all delivery actors and ensure timely, accurate information flow from internal teams.

Opportunity Identification (early engagement support/ partner scoping / pipeline development)

• Support early-stage conversations by clearly positioning the value of Giga's technology tools and services.
• Translate technical capabilities into clear use cases that resonate with Giga's customers
• Design onboarding flows for each tool or service, clarifying partner requirements (e.g., data, staff, etc.).
• Develop delivery strategies tailored to each country or partner type
• Collect structured requirements from partners to assess feasibility and support qualifying opportunities.

Project Management / Delivery

• Manage multiple implementation projects (including pilots), maintaining clarity on milestones, dependencies and risks
• Coordinate across Giga's technology team, business teams (procurement, finance and market shaping) and operational teams (country engagement, communications)
• Support onboarding processes for external partners, stakeholders, and users, ensuring they understand expectations and key steps. Facilitate training sessions and provide practical guidance as partners adopt Giga tools.
• Maintain accurate trackers, SOPs and documentation covering the full delivery lifecycle.
• Capture delivery lessons learned and propose process improvements to strengthen delivery quality and scalability.
• Guide partners through the end-to-end steps required to deploy, configure, or integrate Giga's tools

Customer Success

• Ensure partners understand how to use Giga tools and can operationalize their value (support with operational workflows, dashboards, alerts, or other decision-support capabilities)
• Deliver briefings and walkthroughs to illustrate each tool or service value proposition and facilitate capacity building with key stakeholders.
• Track usage, identify adoption gaps or bottlenecks, and work with internal teams to support partners in addressing them.
• Identify recurring questions or patterns to inform improvements to tools, materials, and onboarding flows.
• Develop high-quality guidance, training, and "how to use this product" explainers tailored to specific customer/user groups.

Monitoring and Progress Controls      

Item

Outputs/Deliverables

Month/Year

1

Delivery plans for active implementations, including milestones, dependencies, risks and partner requirements

Month 1, then updated quarterly

2

Successful onboarding and training of partners for each deployment, with documented materials (guides, walkthroughs, or session notes)

Ongoing

3

Mapping and monitoring deployments supported end-to-end

Monthly

4

Delivery lessons learned documented and shared, including recommended process improvements

Quarterly

5

Pilot and document an implementation approach with a third-party delivery partner, including a clear operating model, division of responsibilities, and evaluation of scalability for future deployments

Pilot completed by Month 3; scalability assessment by Month 6

Education Requirements

Required

• A Master's degree in public policy, international development, data science, engineering, information systems, economics, or another relevant field.
• A first-level university degree combined with two additional years of professional experience may be accepted in lieu of an advanced degree.

*Required*
Experience Requirements

• Minimum of 5 years of professional experience managing technology implementation, digital product deployments, data-driven projects, or multi-stakeholder initiatives in government, international development, or GovTech environments.
• Proven experience in project management and coordination of complex projects involving technical teams, external partners, and government stakeholders.
• Demonstrated experience working with data workflows, dashboards, or other data processes (e.g., data ingestion, validation, user onboarding).
• Experience delivering training, onboarding, or technical capacity-building for diverse audiences.
• Experience with digital public goods, open-source tools, or large-scale digital deployments.

Desired

• Experience with digital public goods, open-source tools, or large-scale digital deployments.
• Familiarity with government systems (e.g., EMIS, DHIS).
• Experience in international or multi-country contexts is an asset.
• Experience with connectivity, GIS, monitoring systems, or data validation workflows is an advantage.