Coordinator, Program and Student Services

Your Role: 

The PASS Coordinator is responsible for supporting in the management, development, and execution of study abroad programs at the designated location. This role involves tactical work over academic, housing, co-curricular activities and operational aspects, ensuring that all programs meet organizational standards and student needs.

What You'll Do: 

Leadership

• Engage in a collaborative and inclusive work environment, maintaining strong communication and teamwork ethic.
• Represent and champion CEA CAPA's mission and values to students and stakeholders, embracing a positive attitude and keeping a professional demeanor and appearance.

Student Services

• Support the team to ensure that student experiences are enriching, culturally immersive, and aligned with academic goals.
• Handle and communicate student issues with managers, including program policy violations, housing-related tasks and health and safety emergencies.
• Survey and monitor student feedback to execute all programmatic activities, and excursions.
• Participate in the on-call rotation of the emergency phone service and respond to emergency calls.
• Accompany students, when necessary, to medical and other appointments.
• Participate in program activities and excursions outside office hours.

Housing

• Perform housing arrival preparation tasks, check-in on arrival days, inspections and visits during term and check-out inspections.
• Document and follow-up with housing concerns reported.

Academic Affairs Support

• Assist where necessary in monitoring students' course registration, matriculation at local university partners and recording academic progress.
• Support local faculty with outside the classroom visit arrangements and in-class needs.
• Communication
• Regularly communicate with the Seville team and students.
• Document and report student concerns and issues promptly.

Administrative and Office Duties

• Cover the reception desk, including responding to phone calls, keeping inventory of office & breakroom supplies, photocopying and garbage removal.
• Collaborate with the scheduled opening and closing of the Study Center facilities and its maintenance.

What Makes a Great Candidate: 

• Associate Degree or equivalent required. Bachelor´s degree preferred. 
• Proficiency in English and Spanish language required. 
• Experience with project contribution and teamwork.
• Ability to work with diverse identities.
• Experience living or working abroad, with a knowledge of Seville culture, history, business practices, and academic environment.
• Creative and solutions oriented.
• Resilient and adaptable, including working some nights, weekend and holidays as required to deliver programmatic needs and responding to emergencies.
• Punctual, attentive to detail and deadline oriented.
• Authorization to work in Spain.

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.  

Who We Are:  

CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally. 

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.   

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.