Technical Support Engineer

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Technical Support Engineer

Madrid Office - Hybrid: 4 days in the office, 1 day working from home

We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.

What we offer:

• Competitive salary and benefits package 
• Discretionary bonus based on performance
• Continued personal development through training and certification
• We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects

Responsibilities:

• Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.
• Verify and document issues and bugs for accurate tracking and escalation.
• Manage incidents, including communication with stakeholders and coordination with development teams.
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
• Partner with trusted vendors to resolve service events.
• Work with software development engineers to enhance processes and conduct code reviews. 
• Work on a collaborative rotation (shifts) to cover support on different time zones.
• Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.

About you:

• Experience providing Level 2 (L2) support in a tech-driven business environment.
  
• Proficient problem-solving skills and strong technical troubleshooting abilities.
  
• Software development experience, particularly with Python.
  
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.
  
• Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.
  
• English proficiency is required.
  
• Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.
  
• Knowledge of Spanish or Portuguese is a bonus.
  
• Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, and Observability.
  

Participation in an on-call rotation will be occasionally required to ensure 24/7 system reliability and response to critical incidents.

If you're excited about this job opportunity but your background doesn't match exactly the requirements in the job description, we strongly encourage you to apply anyway. You may be just the right candidate for this or other positions we have.

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About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector. 

At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women's Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.

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