Import Export Logistics Coordinator

CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. We are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

Overall Mission

The Logistics Coordinator is responsible for the logistical management of customer requests, from receipt of the request to KPI management, including setting up, monitoring and closing the administrative file (supplier invoice management, invoicing of customs duties and VAT).

Main Contribution

● Preparing export and import paperwork (customs invoices, AWB, HAWB).

● Completing temperature-controlled shipments in line with SOP.

● Monitoring and tracking shipments' statuses & react accordingly.

● Communicating with customers as well as with airlines, handling agents, customs brokers and other logistic service providers.

● Managing cold-chain rooms inventories on a weekly, monthly and yearly basis.

● Daily communication with OPS team about production steps.

● Presenting a continuous improvement mindset and looking for process improvements.

● CAPA management - issuing CAPA for all incidents, with or without consequence, follow up and record.

Required Skills

● 2+ year in warehouse operations, preferred in DG handling,

● Strong knowledge of airfreight operations (handling, freight forwarding, customs clearance, communications with airlines etc.)

● Basics in quality and regulatory

● Solutions oriented

● Process oriented and ability to define as well as improve workflows

● "Make it happen"

● Enthusiastic and Motivated