Wellness Experience Advisor

Mandarin Oriental Punta Negra, Mallorca is looking for a Wellness Experience Advisor to join our Spa & Wellness Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island's natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island's vibrant atmosphere and extraordinary offerings.

About The Job
Based at Mandarin Oriental Punta Negra, Mallorca, as a Wellness Experience Advisor, you will curate exceptional wellness experiences for each guest. From welcoming them with warmth, guiding them to the perfect treatments, and supporting or performing wellness experiences, to managing reservations and offering expert advice on services and retail products, you will ensure every guest feels cared for, informed, and inspired.

As Wellness Experience Advisor, you will be responsible for the following duties:

• Deliver selected wellness experiences and workshops to enhance the guest journey.
• Welcome guests warmly, ensuring a comfortable and inviting arrival experience.
• Manage reservations, schedules, and appointment coordination efficiently.
• Provide clear, knowledgeable information on spa services, treatments, and products.
• Offer personalized treatment recommendations based on guest needs and preferences.
• Handle all guest inquiries regarding services, hours, rates, and promotions.
• Support guest comfort with tours, attentive service, and a clean, welcoming environment.
• Process billing and payments while promoting offers and upselling additional services when appropriate.

As Wellness Experience Advisor, we expect from you:

Experience and education

• Minimum of 1 year of experience in a similar role, preferably within a luxury environment.
• Knowledge or background in any wellness-related field is highly valued.
• Additional relevant experience or education will be considered an asset.

Technical Skills

• Excellent communication skills in both English and Spanish.
• Strong organizational abilities and attention to detail.
• Comfortable working in a fast-paced, dynamic environment.
• Supportive team player with a collaborative attitude.
• Friendly, professional, and service-minded approach.
• Able to manage multiple tasks efficiently.
• Consistently focused on delivering exceptional guest experiences.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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