Danish Speaking Customer Advisor

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Danish-Speaking Customer Service Representative for Booking

This is an exceptional opportunity for an
empathic, solution-driven professional
to join a leading global support team, dedicated to bridging the gap between international travelers and Accommodation partners worldwide. The role centers on providing
world-class customer service
while operating in a dynamic, multicultural environment.

Role and Core Mission

As a Customer Support Advisor for Booking, your primary mission is to ensure a high level of customer satisfaction by becoming a vital link in the travel ecosystem. This involves a deep commitment to listening and understanding customer needs—whether from a traveler with a complex booking issue or a hotel supplier needing clarification.

The daily work revolves around clear, accurate, and prompt communication, mainly delivered via email and phone.

Key Responsibilities:

• Mediation and Resolution:
  Actively listening and responding to travelers and accommodation suppliers, acting as a mediator to resolve issues related to bookings, services, and policies.
• Inquiry Clarification:
  Providing accurate information and clear explanations regarding service features, payment procedures, and technical requirements.
• Process Adherence:
  Following established protocols and processes precisely to ensure
  consistency and quality
  across all customer interactions.
• Problem-Solving:
  Applying a solution-driven mentality to tackle tricky customer problems effectively and efficiently, always aiming for a
  positive outcome
  .

Essential Requirements and Professional Traits

The ideal candidate possesses a unique blend of linguistic mastery, technical affinity, and a positive, flexible attitude.

Language & Technical Skills

• Linguistic Fluency:
  Native-level Danish (C2) is mandatory,
  paired with advanced English proficiency for internal team communication and global systems interaction.
• PC Proficiency:
  Comfort and competency with user-friendly PC skills (e.g.,
  Microsoft Office 365
  ), and the ability to quickly master internal platforms and CRM Database systems.
• Industry Affinity:
  A strong comfort level with online Accommodation platforms and the
  travel technology space
  is highly valued.

Mindset and Inter-personal Skills

• Communication Excellence:
  Exceptional inter-personal skills, both written and spoken, allowing for clear, supportive, and
  professional exchanges
  with a diverse global clientele.
• Goal and Solution Orientation:
  A problem-solving mentality coupled with a goal-oriented work approach to find practical and effective solutions for every challenge.
• Adaptability:
  An open mind that welcomes changing priorities and business processes within a
  fast-paced industry
  . Experience in a customer service or contact center environment is a significant advantage.

Career Growth and Desirable Competencies

The company fosters an environment built on continuous improvement and personal development.

Core Professional Competencies Valued:

• Emotional Intelligence:
  The ability to understand and manage your own emotions and those of others is key to fostering positive relationships.
• Collaboration & Open Mindedness:
  Working effectively with colleagues and appreciating diverse perspectives to achieve common goals.
• Process Excellence:
  A systematic approach to improving organizational processes to boost efficiency and service quality.
• Critical Thinking:
  Evaluating information and arguments to make informed and effective decisions based on data insights.
• Entrepreneurship:
  A mindset characterized by innovation, creativity, and a proactive approach to problem-solving.

Contract, Compensation, and Benefits Package

This comprehensive package is designed to support a work-life balance while offering a competitive start in a long-term career path.

Contract and Compensation:

• Work Schedule:
  Full-time contract of
  38.5 hours per week
  , covering Monday to Sunday, with a rotating shift schedule within the
  09:00 - 20:00h
  window.
• Time Off:
  Employees receive
  2 fixed days off
  per week and
  27 working days
  of paid holidays per year.
• Salary:
  The compensation offered is
  € gross per year.
• Career Path:
  The position begins with a Temporary Contract with the
  strong potential to evolve into a Permanent contract
  for a long-term commitment, based on ongoing business needs and performance.

Employee Benefits:

• Health and Wellness:
  Free
  private health insurance
  after securing a permanent contract.
• Work-Life Support:
  Flexible remuneration options for
  nursery school transport
  are available after the probation period.
• Training & Development:
  Structured
  3 weeks of initial training
  followed by continued personal coaching to ensure success and career growth.
• Culture & Location:
  Join a dynamic
  multicultural and international working environment
  located in modern office spaces near the Westfield Glories shopping mall (easily accessible via public transport).
• "Feel Good" Program:
  Enjoy a vibrant company culture with perks like
  Spanish lessons, fun quizzes
  , and
  free group activities
  (running, beach volleyball, roller skating).

The company is committed to
Diversity, Equity & Inclusion
, ensuring a global family environment that embraces all backgrounds and never discriminates based on any difference.