Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant Facilities Manager

Position Overview

We are seeking a dynamic Assistant Facilities Manager to serve as the primary liaison for facility operations, tenant relations, and workplace management. This role combines property management expertise with exceptional customer service to ensure seamless facility operations while representing JLL and our clients with professionalism and excellence in the local business community.

Key Responsibilities

Property & Tenant Management

Act as primary point of contact for all tenant inquiries, requests, and escalations

Build and maintain strong relationships with tenants and landlords where applicable

Ensure compliance with lease terms and legal requirements across the portfolio

Coordinate service visits with property management representatives and approved vendors

Drive high standards and consistency in lease requirement management

Monitor tenant satisfaction and proactively address concerns

Workplace Operations

Provide exceptional hospitality and support for guests, visitors, and employees

Resolve facility-related issues including janitorial services, conference room management, workstation support, and interior/exterior furnishings and equipment

Coordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs)

Collaborate with internal departments (IT, Security, Kitchen, Real Estate) to ensure high-quality project completion

Ensure facility compliance with local building, health, safety, and fire codes

Develop and implement operational procedures and standard operating practices

Identify and present monthly cost-saving opportunities and operational improvements

Vendor & Contract Management

Manage facility contracts as the client's designated managing agent

Coordinate vendor discussions regarding goal setting, performance criteria, and reviews

Maintain strong relationships with suppliers and service providers

Monitor service delivery quality and contractor performance

Administrative & Event Support

Coordinate special events for clients and JLL initiatives

Handle mail services including pickup, delivery, postage preparation, and courier coordination

Support various administrative tasks to ensure smooth daily operations

Assist with workplace technology integration and facility improvements

Client Relations & Business Development

Represent JLL and clients professionally in the local and regional business community

Promote JLL's reputation and capabilities to prospective tenants and clients

Lead efforts to monitor and enhance customer satisfaction

Serve as brand ambassador for facility management excellence

Experience & Education

Minimum 2 years of experience in facilities management, property management, or related field

Demonstrated experience in customer service and relationship management

Background in vendor management and contract coordination preferred

Technical Skills

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Experience with facility management systems and technologies

Interest in continuous improvement and emerging workplace technologies

Core Competencies

Excellent interpersonal, communication, and organizational abilities

Outstanding customer service orientation with problem-solving mindset

Strong multitasking capabilities with ability to work independently

Professional demeanor with excellent written and verbal communication skills

Ability to work effectively both independently and as part of a remote team

Self-motivated with capability to work without direct supervision

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care, or multisport card and comprehensive salary.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.