Payment Officer

hace 2 semanas

Gasteiz Vitoria, Álava, España Absa Group A tiempo completo
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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

As a member in the Commercial Operation under the COO, the role holder will have the need to maintain and deliver on the CIB, RBB and Markets strategic plans to be the leading Bank in the Seychelles with priorities centred on weaving customer centricity and sustainability in the business daily activities. Extending support to grow market share through targeted focus on acquisition, cross-selling and digitalisation.
The principal responsibilities are to:

• To deliver performance excellence through working as part of a team undertaking a wide range of processing and servicing activities.

• This is a generic role to be carried out within all of Absa (Seychelles) Ltd centralized operations processing sites, and the role holder is required to work flexibly across a variety of different activities.

• The role holder will deliver world class service in supporting the business and act as a role model by consistently demonstrating against Absa Values.

Job Description

Key accountabilities

Delivering Operational and Service Excellence 75%

 

· Execution of all approved incoming and outgoing customer instructions.

· Processing/capturing of approved vouchers.

  • Day-today responsibilities such as performing other general payment processing related tasks which include and not limited to are:

  • Execution of Customer enquiries and complaints relating payment and non-core payment activities.

  • Foreign and local cheque clearing

  • Dormancy claims

  • Reconciliations of payments processed

  • Reconciliation of Commercial ops related suspense accounts

  • Manual standing order instructions

  • Call back of payment instructions for authenticity against the risk of frauds as guided by the FTOS

  • Call over of captured financial and non-financial transactions,

  • Mailing of payment advice and dormant letters

  • Document preparation

  • UT capturing

  • Account opening and account maintenance on UT Teller

· Storage and retrieval of records relating payments and non-core payments

· Acknowledgment and logging of all documents/vouchers received from other departments/branches

· Achieve individual operational performance targets and support the achievement of team objectives.

· Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.

· Establish priorities, monitor workload and workflow, set standards for completion of work.

· Develop a service culture throughout the department where the needs of the customer are at the centre of all activities.

  • Account opening and account maintenance on UT Teller

· Follow all processing and servicing activities in accordance with set procedures, standards, and policies.

· Build and maintain excellent working relationships with other functions to facilitate and achieve business objectives.

· Work closely with the team leaders and other team members as one team to deliver excellent performance.

· Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

· Provide cover for other team members as required.

· Support and adopt the implementation of change initiatives.

· Actively seek ways to personally contribute solutions to significant societal challenges in the community in support of the Pan-African citizenship.

· Ensure that all applications, payments, and claims for Trade Finance products are dealt with accurately and timely.

· Ensuring that the Trade Finance deals are processed in line with the current ICC guidelines and any changes for International trade finance rules (UCP, URC, URDG and ISP 98).

· Support the Trade Finance team on introduction of new products as per the NAPA.

· Support with managing and processing of the failed on-line payments.

Accountability:  Operational Rigor 15%

 

· Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.

· Undertake appropriate snap checks, taking remedial action where necessary.

· Ensure compliance with operational risk and rigor requirements e.g. Health and Safety requirements, security of premises, KYC and money laundering

· Implement actions to close audit, conformance review and snap check findings.

· Ensure risk events raised within agreed timeline as guided by the Operational risk standard.

· Raise any identified irregularities with the approved procedure and recommend process changes through the appropriate channels.

· Own the requirement for Operational Risk Management for the department.

Accountability:  Risk and Control 10%

 

· Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.

· Understand and manage risks and risk events (incidents) relevant to the role.

 

 

 

Role/person specification

Preferred Education

§   Diploma in Business Studies

§   Certificate in Business Administration.

Preferred Experience

§   Good knowledge of processes and procedures relating to Account Opening & Maintenance, Standing Order, Payments Processing, Cheque Processing.

  • Good knowledge of operational risk and rigour requirement and standards applicable to the relevant processes and procedures.

  • Good knowledge and understanding of relevant legislation e.g. KYC, Money Laundering, service standards, health and safety standards etc.

Knowledge and Skills

· Good communication, interpersonal and relationship skills

· Good numeracy skills and accuracy

· Quality conscious

· Keyboarding / PC skills including visual concentration relating to screen-based work and manual dexterity relating to keyboarding activity

· Good personal organisation skills

· Team working

· Basic problem solving

· Will be required to work flexibly across a range of processes and activities at a similar level

· Ability to work under pressure

· Willingness to work odd hours

  • An understanding of the team performance objectives – service level agreements and customer service targets.

  • Working understanding of technical systems e.g. Teller, E-Box, Electronic Cheque clearing, Seychelles Electronic Funds Transfer, etc.

  • Working knowledge of complaints handling procedure.

  • Knowledge of team interfaces with other business areas, centres, and branches.

  • Awareness of Service Delivery goals and objectives.

  • A broad awareness of Retail and Corporate products and services

  • Analysis of efficiency scorecard to identify areas of process improvement.

  • Good spoken communication skill to interact with direct report and reporting line.

  • Sound knowledge of control requirements to ensure adherence to procedures and processes for all transactions processed.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)