Security Operation Centre Chapter Lead

Your role and work environment:

Security Operation Centre Chapter Lead at ING Hubs Spain will support the implementation of ING's global security strategy within the local hub and will oversee the delivery and improvement of IT security services in the chapter, ensuring alignment with CISO standards and regulatory requirements.

The role focuses on leading a team of security professionals, fostering knowledge sharing, and driving service quality and operational excellence. SoC Chapter Lead will act as a key point of contact for stakeholders, promoting security awareness and continuous improvement.

Key Responsibilities:

• Coordinate and improve IT security services within your area (e.g., SOC, IAM, incident response).
• Support implementation of security standards and processes in alignment with global CISO strategy.
• Monitor service performance and identify opportunities for automation and efficiency.
• Collaborate with stakeholders to ensure compliance with security policies and regulatory requirements.
• Share knowledge and coach team members to build expertise and craftsmanship.
• Assist in onboarding new talents and support their development.
• Ensure high-quality delivery of security services and timely issue resolution.
• Contribute to continuous improvement initiatives and adoption of innovative technologies.
• Maintain clear communication with internal teams and escalate issues when needed.
• Foster a culture of security and innovation across ING's agile organization
• Operational Leadership: Manage the day-to-day operations of the SOC, ensuring 24/7 coverage and adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Develop and implement SOC strategies and procedures to promote efficient and effective incident response.
• Oversee the monitoring and analysis of security events and incidents.
• Collaborate with cross-functional teams to enhance security controls and processes.

Required Experience and Qualifications:

• At least 2 years in a Security Operations Management role, ideally in global environment and at least 5 years of general experience in team management in IT Security
• Hands-on experience with global security services (e.g., SOC, IAM, Threat Intelligence, Incident Response)
• Communication, flexibility and goal-oriented skills
• Being passionate about working with people and developing talents of others make you fulfilled,
• Being proactive, innovative, and open to new challenges and technologies (AI, automation).
• Analytical thinking skills, initiative and the ability to succeed in a complex environment
• Experience with managing relationships with customers and suppliers at senior management levels
• Strong communication and presentation skills in English (C1 level).
• Proven success in implementing advanced security technologies and automation.
• Strong knowledge of security operations and incident response best practices
• Familiarity with security tools and technologies (e.g., SIEM, EDR/XDR, IDS/IPS).
• It would be a big plus if you have:
• Experience with financial sector regulations and audits (GDPR, ISO 27001, NIST).
• Certifications such as CISSP, CISM, or CISA.
• Proven success in implementing advanced security technologies and automation.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you

Flexible work model.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn't take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Transport allowance.

It doesn't matter where you live, we'll help you get to the office.

Pension plan.

You can benefit from our pension plan after 1 month with us

Discover ING Hubs Spain

We're building something exciting—and we want you to be part of it.

ING is launching the new member of ING Hubs in Spain, an integral part of ING in charge of designing and delivering important technological and operational solutions to make banking frictionless for our customers. ING Hubs play a key role in our 'Growing the difference' strategy to become the best European bank. This will be our sixth global hub, joining a network of over 13,000 professionals in the Philippines, Poland, Romania, Slovakia, Türkiye and Spain.

What makes ING different?

We have a tech-first mindset: ING is not just a bank—we're a tech company that happens to do banking. Our new Hubs will be a center of excellence for scalable, fast, and secure technology services for the entire ING.

We have global impact: You'll be working on solutions that serve more than 34 million of customers in over 38 countries.

We are agile: ING was the first bank to adopt agile at scale. We continue to evolve with a collaborative, cross-functional way of working.

Sustainability at the heart of what we do: We have a role to play in defining new ways of doing business that align economic growth with positive environmental and social impact.

At ING, we believe in diversity, inclusion, and belonging. We're proud of our international teams and are committed to creating an environment where everyone can thrive. We value authenticity, collaboration, and continuous learning.

We're looking for curious minds, bold builders, and passionate problem-solvers. If you're looking for a place to find new ways to drive efficiency and provide superior customer value, where your ideas matter, and where you can grow with purpose—we're looking forward to meeting you.