Team Lead – Direct Clinic Engagement

hace 2 semanas

Madrid, Madrid, España 3Shape A tiempo completo 60.000 € - 120.000 € al año

About the Role

We're looking for a dynamic Team Lead to guide and inspire our local Customer Success Managers (CSMs) and Inside Sales Representatives (ISRs). In this role, you'll lead a passionate team dedicated to helping our customers get the most out of 3Shape solutions while driving adoption, retention, and growth.

If you're a natural leader with a track record of building strong customer relationships and driving sales success, this is your opportunity to shape the future of digital dentistry with us.

What You'll Do

  • Lead, coach, and develop a high-performing team of CSMs and ISRs.
  • Inspire a culture of customer-first engagement, collaboration, and results.
  • Ensure smooth onboarding and continued success for new and existing customers.
  • Partner with your team to uncover opportunities for upselling, cross-selling, and lead generation.
  • Monitor team performance, provide guidance, and ensure targets are met, in close collaboration with Team Leads across Europe and our headquarters in Copenhagen
  • Act as an escalation point for customer challenges, ensuring quick resolution.
  • Collaborate closely with Sales, Marketing, Support, and Product teams to deliver a seamless customer journey.
  • Represent customer feedback internally and help shape product and service improvements.

Other Duties

  • Attend tradeshows, events, and customer meetings as required.
  • Drive continuous improvement in processes, tools, and reporting.
  • Support change initiatives and foster adoption within the team.

What We're Looking For

  • Experience in Customer Success, Inside Sales, or related commercial roles.
  • Prior exposure to performance reports is a strong plus.
  • Prior leadership or team management experience is a strong plus.
  • Proven ability to deliver both customer engagement outcomes and sales growth.
  • Strong communicator and motivator who thrives in a fast-paced, collaborative environment.
  • Tech-savvy, organized, and data-driven in decision-making.
  • Passionate about customers and eager to make an impact.

What We Offer

  • An opportunity to lead a team at the forefront of digital dentistry innovation.
  • A collaborative and supportive culture where your leadership makes a difference.
  • Growth opportunities in a global company.
  • The chance to directly shape customer experience and business success.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community. 

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we're creating award-winning scanning and CAD/CAM solutions to change dentistry together Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

  • Client Engagement

    hace 4 días

    Madrid, Madrid, España The Roadmap A tiempo completo 30.000 € - 60.000 € al año

    About The RoadmapWe're a full-service agency helping companies grow smarter across marketing, advertising, recruitment, AI & automation, and sales support.Our team in Madrid works with clients mainly in Ireland and the UK, providing strategy, execution, and ongoing growth support, all under one roof.About the RoleWe're looking for a confident, structured,...

  • Auxiliar de clínica dental

    hace 2 semanas

    Madrid, Madrid, España CLINICA DENTAL VALDEBERNARDO SL A tiempo completo 15.000 € - 18.000 € al año

    Necesitamos con urgencia Auxiliar para clínica Dental en horario completo o parcial-intensivo de tarde. Con o sin experiencia. Curso de FP de auxiliar de Clínica/Higienista recién terminado u Odontólogo en proceso de homologación, no se precisa experiencia directa, sí motivación y responsabilidad. Más de 1.500 € netos / mes por jornada completa....

  • Asesor/a de clínica

    hace 2 días

    Madrid, Madrid, España Aestes A tiempo completo 25.000 € - 35.000 € al año

    Desde el grupo Aestes dental buscamos un/a asesor/a de clínica para incorporar en una de nuestras clínicas dentales ubicada en Madrid Capital.¿Te apasiona el trato con las personas y te gustaría trabajar en el mundo de la salud dental? En nuestra clínica, buscamos a alguien que se convierta en el primer punto de contacto para nuestros pacientes: alguien...

  • Power Platform Team Lead

    hace 2 semanas

    Madrid, Madrid, España Prodware Group A tiempo completo 60.000 € - 80.000 € al año

    ResumenEn Prodware nos encontramos en un periodo de fuerte crecimiento y estamos buscando personas como tú para que te unas a nuestro equipo.Prodware España es el partner tecnológico de referencia para la implantación de soluciones basadas en Microsoft Dynamics 365, F&O, Power Platform, Customer Engagement, Business Central, M365, Data, Azure y en el...

  • Power Platform Team Lead

    hace 2 semanas

    Madrid, Madrid, España Prodware A tiempo completo 60.000 € - 90.000 € al año

    ResumenEn Prodware nos encontramos en un periodo de fuerte crecimiento y estamos buscando personas como tú para que te unas a nuestro equipo.Prodware España es el partner tecnológico de referencia para la implantación de soluciones basadas en Microsoft Dynamics 365, F&O, Power Platform, Customer Engagement, Business Central, M365, Data, Azure y en el...

  • Power Platform Team Lead

    hace 1 semana

    Madrid, Madrid, España Prodware Group A tiempo completo 40.000 € - 60.000 € al año

    Resumen:En Prodware nos encontramos en un periodo de fuerte crecimiento y estamos buscando personas como tú para que te unas a nuestro equipo.Prodware España es el partner tecnológico de referencia para la implantación de soluciones basadas en Microsoft Dynamics 365, F&O, Power Platform, Customer Engagement, Business Central, M365, Data, Azure y en el...

  • B2B Sales Team Lead

    hace 1 semana

    Madrid, Madrid, España AUTO1 Group A tiempo completo 40.000 € - 60.000 € al año

    Company Description¿Quieres trabajar comoTeam Lead (H/M)para laplataforma líder de venta de coches en Europa? ¿Tienes experiencia gestionando equipos de comerciales?Estamos en busca de perfiles de Team Lead (H/M) ambiciosos que deseen unirse a nuestra empresa en crecimiento y tengan el deseo de avanzar en el sector.Job DescriptionContribuir a la...

  • Engineering Team Lead

    hace 2 semanas

    Madrid, Madrid, España Chiliz A tiempo completo 60.000 € - 120.000 € al año

    ABOUT USWe're like-minded, curious, excitable people here at Chiliz who work well in teams, spread across the globe. Chiliz is a global blockchain company, which powers - the creators of Fan Tokens, and the popular fan rewards platform.Socios has partnered with some of the world's best teams, including Paris Saint-Germain, Juventus, FC Barcelona, Atlético...

  • team lead tecnico_hibrido

    hace 2 semanas

    Madrid, Madrid, España IRIUM SOLUCIONES Y SISTEMAS A tiempo completo 40.000 € - 60.000 € al año

    En IRIUM nos preocupamos porque no dejes de perseguir tus sueños. Prepárate para conquistar tus metas, y ten siempre presente disfrutar del camino.Actualmente nos encontramos en la búsqueda del perfil de un/a Team Lead para participar en un proyecto en modalidad híbrida en Madrid.¿Qué estamos buscando?Buscamos un desarrollador Senior/arquitecto Junior,...

  • Strategic Engagement Manager, Public Policy

    hace 1 semana

    Madrid, Madrid, España Airbnb A tiempo completo 60.000 € - 80.000 € al año

    Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...