Operations Coordinator

hace 1 día

Marbella, Málaga, España Swish Marbella A tiempo completo

 
We're Hiring: Operations Coordinator

Marbella, Spain

Swish Marbella is a leading luxury short-term rental brand with a curated portfolio of high-end villas and apartments. We are seeking an 
Operations Coordinator
 to ensure our homes are consistently guest-ready and maintained to the highest standards.

Role Purpose

The Operations Coordinator will oversee inspections, maintenance, and guest satisfaction processes, acting as the link between property owners, service providers, and the guest experience team.

Core Responsibilities

Property Management & Inspections

Conduct regular property checks (pre-arrival, mid-stay, post-stay)

Identify and resolve maintenance, safety, or presentation issues

Guarantee that every home meets Swish's luxury brand standards

Maintenance & Repairs

Manage preventive maintenance schedules (AC, pool, gardens, appliances)

Coordinate contractors and suppliers, ensuring quality and timeliness

Keep accurate maintenance logs and handle urgent repairs swiftly

Housekeeping & Logistics

Oversee housekeeping schedules and turnovers

Ensure immaculate cleaning, linen, and presentation standards

Liaise with cleaning and laundry teams to meet tight deadlines

Guest Experience

Ensure properties exceed expectations on arrival

Act as operational support for any in-stay issues

Monitor guest feedback to continuously improve standards

Damage & Inventory Management

Conduct check-in/out inspections and manage damages

Track and replenish consumables and luxury amenities

Operational Systems & Processes

Create SOPs, workflows, and checklists for efficiency

Update PMS/CRM with operational data and reports

Ensure compliance with safety regulations and brand standards

Supplier & Contractor Management

Maintain strong vendor relationships (maintenance, linens, pool, gardens)

Negotiate rates and service agreements to ensure quality and cost efficiency

Reporting & Continuous Improvement

Deliver regular reports on property condition, spend, and guest feedback

Suggest improvements to streamline operations and enhance satisfaction

Skills & Experience

  • Proven experience in hospitality operations, property management, or luxury STR
  • Strong organizational skills and attention to detail
  • Experience managing housekeeping, maintenance, and suppliers
  • Proactive, solution-oriented, and calm under pressure
  • Excellent communication in English (Spanish desirable)
  • Driving license and flexibility to travel between properties in Marbella

Personal Attributes

  • Highly organized and process-driven
  • Strong leadership and vendor management skills
  • Hands-on, professional, and guest-focused
  • Passionate about luxury hospitality and Swish Marbella's values

If you're ready to join a fast-paced luxury brand and help us deliver flawless guest stays, we'd love to hear from you.

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