Activity & Lifestyle Ambassador (Full Time)

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About Our Property
At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you

Key Responsibilities
What you will have an opportunity to do:

Guest Engagement & Experience

• Actively interact with guests throughout the resort to promote activities, Spa services, dining, golf, tennis, and wellness programs.
• Personalize recommendations and itineraries to match each guest's interests and length of stay.
• Maintain an approachable presence in public areas, providing proactive assistance and destination knowledge.

Activity & Experience Coordination

• Support daily and seasonal resort programs, including fitness classes, family activities, and cultural or culinary events.
• Coordinate guest requests through PBX for restaurants, Spa, tennis, golf, cabanas or other recreational bookings.
• Assist guests with private car rental, Red Jeep bookings, and other local transportation or adventure experiences.
• Maintain and update the daily resort activity board, ensuring accuracy and visual presentation of all schedules and offers.
• Capture guest feedback and participation data to improve programming and engagement.

Operational Support

• During downtime, assist Front Office with check-ins and check-outs to maintain smooth guest flow and operational coverage.
• Coordinate Bellman requests to ensure timely delivery of luggage and transportation services.
• Support in collecting payments for valet or activity-related services, ensuring accuracy and proper documentation.
• Communicate effectively with Spa, Recreation, Retail, and F&B teams to ensure seamless guest service across departments.

Sales & Revenue Awareness

• Promote resort amenities and drive participation through natural, guest-focused conversations.
• Maintain up-to-date knowledge of promotions, packages, and special offers to assist with upselling experiences.

What are we looking for?
Qualifications

• Minimum 2 years of experience in guest service, recreation, or hospitality, preferably in a luxury or resort environment.
• Exceptional interpersonal and communication skills; comfortable engaging with guests in-person and over the phone.
• Strong coordination and multitasking skills with a keen eye for detail.
• Familiarity with Spa, Recreation, and Front Office operations preferred.
• Basic understanding of POS and property management systems helpful.

Physical Requirements

• Ability to stand or walk for extended periods while engaging with guests throughout the resort.
• Must be able to lift up to 25 lbs. for activity or event setup support.

Personality Traits

• Energetic, confident, and passionate about guest service.
• Naturally curious and enthusiastic about connecting guests with meaningful experiences.
• Dependable and collaborative, embodying La Quinta Resort & Club's hallmark hospitality—warm, authentic, and memorable.

Compensation
$20.00

$20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.