Sales & Account Specialist | Ibiza & Mallorca

hace 11 horas

Ibiza Balearic Islands, España BookinGuru A tiempo completo

En
BookinGuru estamos creciendo y es el momento de ampliar el equipo
. Somos una plataforma de
hospitality tech
que conecta a hoteles con servicios locales, ayudando a mejorar la experiencia del huésped y a aumentar los ingresos y fidelización de las Cadenas Hoteleras.

Buscamos un/a
Sales & Account Specialist
que quiera formar parte de esta misión: alguien con experiencia en ventas y gestión de cuentas, mentalidad tecnológica, y una clara orientación al cliente para ayudarnos a seguir impulsando el crecimiento de nuestros clientes y de la compañía.

Responsabilidades

  • Abrir y gestionar nuevas cuentas dentro del sector hotelero.
  • Personalizar y configurar las cuentas para asegurar una correcta integración de la plataforma.
  • Comprender a fondo el producto para ofrecer soporte, asesoramiento y formación a los clientes.
  • Identificar oportunidades de mejora y realizar
    upgrades
    a planes superiores.
  • Acompañar a los clientes para maximizar su utilización, conversión y satisfacción.
  • Representar a BookinGuru en ferias y eventos del sector, con disponibilidad para viajar ocasionalmente.
  • Colaborar internamente para mejorar procesos, funcionalidades y la experiencia global del cliente.

Requisitos

  • Mínimo
    3 años de experiencia en empresas tech
    como Account Manager, Customer Success o rol similar.
  • Experiencia previa en
    ventas
    y en el sector
    hospitality
    o
    hospitality tech
    .
  • Dominio de español e inglés; se valoran otros idiomas.
  • Perfil organizado, proactivo y orientado a resultados.
  • Flexibilidad horaria y disponibilidad para viajar ocasionalmente.
  • Valorable experiencia o sensibilidad hacia el mundo
    concierge
    y
    Guest Service
    .

Si te motiva formar parte de una startup que está transformando el sector hotelero y quieres crecer con nosotros, estaremos encantados de conocerte.

___________________________

At
BookinGuru, we are growing and it's the perfect time to expand our team
. We are a hospitality tech platform that connects hotels with local service providers, helping enhance the guest experience while increasing revenue and loyalty for hotel brands.

We are looking for a
Sales & Account Specialist
to join us on this mission - someone with experience in sales and account management, a strong technological mindset, and a customer-centric approach to help us continue driving growth for our clients and the company.

Responsibilities

  • Open and manage new accounts within the hospitality sector.
  • Customize and configure accounts to ensure smooth platform integration.
  • Develop a deep understanding of the product to provide support, guidance, and training to clients.
  • Identify improvement opportunities and perform upgrades to higher subscription plans.
  • Support clients throughout their lifecycle to maximize usage, conversion, and satisfaction.
  • Represent BookinGuru at industry events and trade shows, with occasional travel required.
  • Collaborate with internal teams to improve processes, features, and overall customer experience.

Requirements

  • At least
    3 years of experience
    in a tech company as an Account Manager, Customer Success Manager, or similar role.
  • Previous experience in
    sales
    and in the
    hospitality or hospitality tech
    industry.
  • Fluency in Spanish and English; other languages are a plus.
  • Organized, proactive, and results-driven profile.
  • Flexibility with working hours and occasional travel availability.
  • Valuable: experience or affinity with
    concierge
    services and Guest Service.

If you're motivated to join a startup that is transforming the hospitality sector and want to grow with us, we'd love to meet you.

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