Spanish speaking Implementation Consultant

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

Do you want to help businesses succeed by guiding them through smooth software implementations? At Fiix – a Rockwell Automation Company - we're looking for a Spanish-speaking Implementation Consultant to join our team and make a real impact.

Who we are

At Fiix – a Rockwell Automation company – we're on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to embrace the future of maintenance. Our easy-to-use, AI-driven maintenance software, open ecosystem, pre-built integrations, and deep industry expertise help organizations achieve maintenance success.

Since Rockwell Automation acquired Fiix in 2020, we've combined the resources and global reach of an industry leader with the creativity and agility of a high-growth SaaS company. In short, we offer our employees the best of both worlds.

Your role

As an Implementation Consultant you will help our clients implement and adopt the Fiix CMMS throughout their organisation through onsite and remote consultation sessions. You will train clients' employees on product functionality, communicate information about the implementation process, and guide and support our clients through each project milestone until successful launch of their new software is achieved.

This is a remote position and will report to the Manager located in Canada.

Your Responsibilities:

• Be the primary contact for clients during the implementation phase of their journey
• Help clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes "time to value", and supports expansion over time
• Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs
• Manage client expectations; identify implementation risks, capture and disseminate key project decisions and insights, and control project scope, quality, & timeline
• Develop and deliver client training programmes, including the creation of client training material (e.g. documents and videos)
• Assist clients with the collection, loading, and configuration of data
• Develop client reports and dashboard KPIs & widgets
• Record project progress and store all project artefacts in a central repository
• Collaborate with teammates to identify CMMS & implementation best practices

The Essentials - You Will Have:

• Proficiency in Spanish and English language
• 2+ years of experience in a software implementation role; SaaS and CMMS software experience
• Demonstrated ability to manage multiple projects simultaneously
• Demonstrated experience managing, organizing, and maintaining data in Excel
• Prior experience translating customer requirements into workable software solutions
• Willingness to travel up to 30% for onsite client sessions
• Valid driver's license and Passport
• Prior experience in the Maintenance and Reliability industry considered an asset

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Company volunteer and donation matching programs – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalised wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits

#Remote #LI-ATN