Icelandic-Speaking Customer Service Representative
hace 24 horas
About the Role
We are looking for a Icelandic-speaking Customer Service Representative to join a global customer experience team.
In this role, you will support customers for well-known international brands in sectors such as technology, travel, e-commerce, gaming, or streaming services.
You will handle inquiries, troubleshoot issues, and provide high-quality assistance while delivering an excellent customer experience in Icelandic and English.
Key Responsibilities
Provide support to customers via phone, email, and chat in Icelandic and English
Understand customer needs and offer accurate information and solutions
Troubleshoot technical or account-related issues using internal tools
Record all customer interactions in the CRM system
Escalate complex cases to specialized teams when necessary
Stay updated on product knowledge, processes, and policies
Maintain a professional and empathetic approach in every interaction
Requirements
Fluent Icelandic (C1+) and good English (B2+)
Strong communication and problem-solving skills
Customer-oriented mindset with the ability to handle pressure calmly
Basic computer literacy and ability to navigate multiple systems
Previous customer service experience is an advantage but not mandatory
EU citizenship or valid right to work in the country
What We Offer
Competitive salary + monthly performance bonuses
Relocation package (flight + temporary accommodation), if required
Paid training with certified coaches
Private health insurance (depending on the country)
Growth opportunities within an international organization
Multicultural and supportive work environment
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