Sr. Hardware Debug Engineer/Rack Solution

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

 

Supermicro Computer is looking for experienced Sr. Hardware Debug Engineer in the Rack solutions team to help introduce and promote Rack solution products to potential customers. The individual must have deep understanding of rack solutions and the market trend and further promote SMC rack solutions precisely to fit customers' need. The ideal candidate would need to have the ability to identify potential customers, promote in-house solutions and build solid relationship with customer to ensure customer satisfaction. The candidate will complete system troubleshooting and debugging, to improve the system quality and production yield rate.

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Diagnosis and troubleshooting: Running automated diagnostic tests, interpreting results, analyzing logs, and systematically pinpointing hardware issues within servers and rack systems

• Hardware repair and replacement: Implementing fixes or escalating complex problems to specialized engineering teams

• System optimization: Working to ensure optimal thermal performance, signal integrity, and overall efficiency of server hardware

• Collaboration: Working closely with various teams, including production, test, software engineering, and others, to ensure seamless integration and problem resolution

• Documentation: Creating and maintaining detailed documentation of hardware designs, troubleshooting procedures, and test results

• Staying Current: Continuously learning about new technologies and industry trends to stay ahead of the curve in a rapidly evolving field

• Bachelor or Master degree in Electrical Engineering, Computer Engineering or equivalent

• 8+ year of experience in server HW debugging

• Hardware Expertise: In-depth knowledge of server hardware components, architectures (like x86, ARM, Nvidia and AMD GPUs), and technologies

• Troubleshooting & Problem Solving: Possessing strong analytical and problem-solving skills to diagnose and resolve hardware-related issues efficiently

• Diagnostic Tools Proficiency, familiar with Nvidia DCGM and Field Diagnostics is a plus

• Scripting Skills: Proficiency in scripting languages like Python and Bash for automating tasks and streamlining workflows

• Circuit Design & Analysis: Understanding of analog and digital circuit design principles

• Networking & Security Concepts: Familiarity with network infrastructure, protocols, and security best practices for server environments

• Communication & Collaboration: Effectively communicating technical information with diverse teams and individuals

• Attention to Detail: Ensuring precision and accuracy in troubleshooting and repair processes

• Adaptability & Continuous Learning: Staying updated with emerging technologies and adapting to new challenges in the field

$130,000 - $143,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.