Global Service Process Owner SAP

hace 6 días

Barcelona, Barcelona, España Sonova Group A tiempo completo

About The Role
In this global role within Aftersales Service Operations, you will ensure that our ERP system is fully aligned with our business processes, enabling efficient, customer-centric service delivery worldwide. You will drive continuous improvement, lead process standardisation, and empower our teams through training and clear documentation.

In return for your strong ERP expertise, cross-functional mindset, and hands-on approach, you'll have the opportunity to shape global service processes, work closely with diverse international stakeholders, and play a key role in Sonova's transformation journey—directly contributing to customer satisfaction and our mission to help everyone enjoy the delight of hearing.

More About The Role

  • Align global Aftersales Service processes with enterprise process architecture and ERP set-up
  • Define, harmonise, and maintain global ERP service processes, SOPs, and related KPIs
  • Act as a key interface between service operations and functions such as Finance, Engineering, SCM, SAP/IT, and Product teams
  • Contribute functional expertise to SAP and IT projects to improve lead time, cost efficiency, and business model changes
  • Support the development of aftersales service concepts for new products, channels, and business units and derive ERP system changes
  • Lead and strengthen a global community of regional and local key users and process owners
  • Drive process documentation, standardisation, training, and knowledge transfer globally

Essential
More about you

  • Degree or diploma in Engineering, Supply Chain, IT, or a related field
  • 5+ years of combined business and IT experience translating business needs into ERP-supported processes
  • Proven experience working with ERP systems (SAP S/4HANA required) in a global environment
  • Strong background in change management, continuous improvement, and cross-functional project execution
  • Excellent English communication skills

Preferred

  • Project management qualification or experience
  • Additional language skills (German and/or Spanish)
  • Experience with tools such as Jira, , or reporting solutions

More About What We Offer
As one of the world's leading hearing care providers headquartered in Switzerland, we're committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

For this vacancy only direct applications will be considered.

Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

  • Global Service Process Owner SAP

    hace 6 días

    Barcelona, Barcelona, España Sonova A tiempo completo

    Who we areAt Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing...

  • Global Service Process Owner SAP

    hace 6 días

    Barcelona, Barcelona, España Sonova AG A tiempo completo

    About the roleIn this global role within Aftersales Service Operations, you will ensure that our ERP system is fully aligned with our business processes, enabling efficient, customer-centric service delivery worldwide. You will drive continuous improvement, lead process standardisation, and empower our teams through training and clear documentation.In return...

  • Global Product Owner SAP FICO

    hace 7 horas

    Barcelona, Barcelona, España Fresenius Kabi A tiempo completo

    Job DescriptionWe are seeking a dedicated and experienced Global Product Owner to oversee and guide the delivery and evolution of one or more assigned SAP ERP systems and specifically SAP ERP Finance/Controlling (FICO). In this role, you will act as the central contact for the business and their Business Relationship Manager, independent of any regional...

  • Global Process Owner

    hace 6 horas

    Barcelona, Barcelona, España NielsenIQ A tiempo completo

    Company Description About the role:As a Global Process Owner (Sales Process), you will play a pivotal role in shaping and optimizing the end-to-end sales process (Lead-to-Order / Quote-to-Cash) across our global commercial organization. This strategic position is responsible for driving simplification, harmonization, and integration of sales processes,...

  • Global Process Owner

    hace 7 horas

    Barcelona, Barcelona, España NielsenIQ A tiempo completo

    About the role:As aGlobal Process Owner (Sales Process), you will play a pivotal role in shaping and optimizing the end-to-end sales process (Lead-to-Order / Quote-to-Cash) across our global commercial organization. This strategic position is responsible for driving simplification, harmonization, and integration of sales processes, ensuring they are...

  • SAP Business Process Engineers

    hace 2 días

    Barcelona, Barcelona, España Symrise A tiempo completo

    About the RoleIn this role, you will support the successful rollout of SAP Transportation Logistics processes by working closely with Local Key Users (LKUs), Regional Key Users (RKUs), and Local Managers. You'll ensure the implementation of global best practices while tailoring solutions to meet local requirements—such as language, legal, and regulatory...

  • SAP Business Process Engineer

    hace 2 días

    Barcelona, Barcelona, España Symrise A tiempo completo

    Your RoleWe are looking for a SAP Functional Expert to support our global ERP transformation and ensure local deployment success, acting as both a functional expert and template guardian for your domain (PtS/PtR/QCQM).You will be the key point of contact for Local Key Users (LKUs) and business stakeholders, ensuring the proper implementation of SAP best...

  • Global Process Owner for Serialization and Product Tracking

    hace 7 días

    Barcelona, Barcelona, España Novartis A tiempo completo

    SummaryJob Description Summary LI-HybridLocation: Barcelona, SpainRelocation Support: This role is based is based in Barcelona, Spain. Novartis is unable to offer relocation support: please only apply if accessible. Step into a pivotal role where your expertise in serialization and product tracking will shape the future of pharmaceutical operations. As the...

  • SAP Business Process Engineer

    hace 2 semanas

    Barcelona, Barcelona, España Symrise AG A tiempo completo

    Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.Its sales of € 4.9 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in...

  • Global Process Owner Talent

    hace 2 semanas

    Barcelona, Barcelona, España Hexagon Geosystems A tiempo completo

    ABOUT USAt Hexagon, we do not just measure the world – we define its future. As the global leader inmeasurement technologies,we provide the confidence thatvital industriesrely on to build, navigate, and innovate. From microns to Mars,our solutions drive productivity, quality, safety, and sustainabilityacross aerospace, agriculture, automotive,...