Customer Success Manager

hace 2 semanas

Greater Madrid Metropolitan Area, España MatchMusic A tiempo completo

MatchMusic is looking for a Customer Success Manager to support artists and creators throughout their journey on our platform.

Our mission is simple: help artists grow through a combination of distribution and automated promotion — and you'll be a key part of that experience.

Responsibilities:

  • Provide clear, friendly, and solution-oriented support to artists and labels.
  • Guide users through distribution processes, release setup, and promotional tools.
  • Resolve technical or account-related issues with efficiency and professionalism.
  • Identify recurring user needs and collaborate with the product team to improve the platform.
  • Maintain high satisfaction levels through proactive communication and follow-ups.
  • Help onboard new users and create documentation, FAQs, and support resources.

Requirements:

  • Previous experience in Customer Success, Support, or Artist Relations.
  • Excellent written and verbal communication skills in English (Spanish is a plus).
  • Strong understanding of digital music distribution and streaming platforms (preferred).
  • Empathy, patience, and a genuine desire to help artists.
  • Ability to multitask, prioritize, and remain organized in a fast-paced environment.
  • Problem-solving mindset and attention to detail.

What We Offer:

  • 100% remote position.
  • Competitive compensation.
  • Flexible schedule and a supportive work culture.
  • Opportunity to work in a growing music-tech platform shaping the future of artist promotion and distribution.
  • A chance to directly impact the success of thousands of independent artists.

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