Empleos actuales relacionados con TPH Production Support Specialist - Madrid, Madrid - UST España & Latam
-
Sales Support Specialist
hace 3 días
Madrid, Madrid, España ABB A tiempo completoEn ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo que necesita para lograrlo. No siempre será fácil, crecer requiere agallas. Pero en ABB, nunca correrás solo. Run what runs the world.Este Puesto Reporta aSales...
-
Sales Support Specialist
hace 2 días
Madrid, Madrid, España ABB A tiempo completoEn ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo que necesita para lograrlo. No siempre será fácil, crecer requiere agallas. Pero en ABB, nunca correrás solo. Run what runs the world.Este Puesto Reporta aSales Support...
-
Client Support Technical Specialist
hace 1 semana
Madrid, Madrid, España FeverUp A tiempo completoJoin Onebox Team – Where Innovation Meets EntertainmentOnebox, a company within the Fever Group, is the leading provider of end-to-end ticketing solutions for events. From event setup to on-site validation, our platform processes thousands of transactions per minute, ensuring smooth access to concerts, sports, theater, and more.If you love dynamic...
-
Technical Sales Support Specialist
hace 3 días
Madrid, Madrid, España ABB A tiempo completoEn ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo que necesita para lograrlo. No siempre será fácil, crecer requiere agallas. Pero en ABB, nunca correrás solo. Run what runs the world.Este Puesto Reporta aSales Supp....
-
Support Agent
hace 4 días
Madrid, Madrid, España FeverUp A tiempo completoWe're Hiring: Support Agent – SSI BR/LATAM (Remote, Full-Time | Based in Madrid) Remote from Madrid | Flexible 8-hour shift + 1-hour break (5 days/week)We're looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI team—working behind the scenes to bring magical experiences to life across the...
-
UPS Sales Support Specialist
hace 2 días
Madrid, Madrid, España ABB A tiempo completoEn ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo que necesita para lograrlo. No siempre será fácil, crecer requiere agallas. Pero en ABB, nunca correrás solo. Run what runs the world.Este Puesto Reporta aBusiness...
-
Marketing Specialist
hace 2 semanas
Madrid, Madrid, España Aleph A tiempo completoAre you ready to join our digital revolution journey? Aleph represents the world's leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms' advertising capabilities. Through these...
-
Junior Legal Operations Specialist
hace 1 semana
Madrid, Madrid, España Us RemotePass A tiempo completoAbout UsRemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2's Top 100 Fastest Growing Software Products, we're on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.By streamlining global hiring, onboarding, payroll, and...
-
Business Application Specialist
hace 2 semanas
Madrid, Madrid, España Destinus A tiempo completoAbout the roleThe Business Application Specialist is responsible for the administration, optimization, and continuous improvement of business applications across a global organization. The role acts as a key interface between business stakeholders, IT, vendors, and external partners to ensure that applications effectively support business processes, comply...
-
German Speaking Customer Service Specialist – Lisbon
hace 1 semana
Madrid, Madrid, España Cross Border Talents A tiempo completoStart Date: 8 January 2026Location: Lisbon, PortugalWork Model: On-siteContract Type: Fixed-term contract (CDD – 6 months) Work ScheduleMonday to Friday: 06:00 – 22:00 (rotational shifts) Days off: Saturday & Sunday Uber support up to 25.00 € for early shifts starting at 06:00 Role Overview We are looking for a German speaking Customer Service...
TPH Production Support Specialist
hace 12 minutos
UST is looking for the very Top Talent…and we would be delighted if you were to join our family
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What are we looking for?
We are looking for a
TPH Production Support Specialist
, working close to one of our main clients in banking sector.
Main tasks and accountabilities will be:
Incident Resolution & Technical Analysis
- Serve as the technical escalation point for 1st line support regarding TPH-related incidents and service disruptions
- Conduct detailed investigations into failed payments, stuck messages, interface timeouts, queue build-ups, or reconciliation mismatches using logs, database traces, and monitoring tools (e.g., Splunk, Dynatrace)
- Diagnose root causes involving application logic or configuration
- Resolve or coordinate fixes for issues related to message parsing/formatting (ISO 20022, MT/MX)
System Health & Stability Management
- Perform routine health checks on TPH components
- Maintain and enhance existing runbooks, SOPs, and recovery guides for common scenarios
- Recommend improvements to increase system resilience, observability, and mean time to repair (MTTR)
Automation & Continuous Improvement
- Propose and contribute to long-term solutions that reduce ticket volumes and prevent recurrence (e.g., tuning, config hardening)
- Participate in Post-Incident Reviews (PIRs) and document findings with actionable recommendations
Reporting & Compliance
- Ensure full compliance with internal policies, regulatory standards and audit requirements
- Accurately log all activities in the service management tool (ServiceNow)
- Assist in generating operational KPIs and availability reports for management review
What UST expects from you?
- Bachelor's degree in Computer Science, Information Technology, or equivalent qualification
- 3–5 years of proven experience in second-line IT support, ideally within a private banking or wealth management environment
- In-depth technical knowledge of:
- Temenos Transact (T24) and Payments Hub (TPH) architecture and modules
- payment standards: SWIFT MT/MX, ISO 20022, pain.001/pain.002
- Below technical knowledge of would be considered an advantage:
- JBoss EAP / WildFly application server (deployment, logging, JVM tuning basics)
- Oracle Database – writing queries, reading /logs, executing scripts
- Messaging systems: IBM MQ, Solace, or similar
- Alliance Messaging Hub (AMH)
- Familiarity with ITIL processes – Incident, Problem, Change, and Event Management
- Good english level (C1) you will be working with international teams.
Work location
Hybrid. Madrid city center (Sol area). 3 days a week in the office.
Work schedule
Business Hours. No intensive working days for friday or summer.
What can we offer?
23 days of Annual Leave plus the 24th and 31st of December as discretionary days
Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)
Free access to several training platforms
Professional stability and career plans
UST also, compensates referrals from which you could benefit when you refer professionals.
The option to pick between 12 or 14 payments along the year.
Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
UST Club Platform discounts and gym Access discounts
If you would like to know more, do not hesitate to apply and we'll get in touch to fill you in details. We are waiting for you
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.
