Passenger Service Agent Supervisor

hace 1 día


Santa Cruz de la Palma, Santa Cruz de Tenerife, España Jet2 A tiempo completo
 is landing in La Palma this Summer 2026 and we have an exciting opportunity for a Passenger Service Agent Supervisor to join our Ground Operations team and create memories for our all-important customers 

Are you passionate about helping people and delivering outstanding service? Join our  & Jet2Holidays team in La Palma as a Passenger Service Agent Supervisor

What We Offer:
  • € annually (pro-rated) + additional pay for transport, early shifts, weekends & holidays
  • This is a 20-hour (part-time) permanent intermittent contract with the potential to increase the hours depending on the operational requirements
  • 45 days holiday (pro-rated)
  • Free uniform, paid training, life assurance & retail discounts
  • Discounts on  & Jet2holidays flights
  • Recommend a Friend bonus
What We're Looking For
  • Ability to work as a team
  • Fluent in Spanish & intermediate/fluent English
  • Ability to have a flexible and positive approach
  • have a proven track record of leading and motivating others in a management or supervisory role
  •  Provide Excellent Customer Service in a fast-paced environment
  •  Ability to liaise with challenging situations such as flight delays and disruptions
What will you do in the role?
  • Create Memories - Ensuring our third party provider delivers outstanding Customer Service that meets the needs of our customers and promotes our brand values.
  • Be Present - Supervising our third party handler in providing a friendly and efficient check -in and boarding service for departing customers, offering helpful advice and being present for our customers throughout their time at the airport
  • Take Responsibility - Ensuring 's policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub)
  • Work as One Team - Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience
Ready to take off? Apply today

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