Onsite Concierge

hace 6 días

Palma, Baleares, España Le Collectionist A tiempo completo

Company Description
Since 2014, we have been redefining luxury vacation home rentals by pairing the world's most beautiful properties with unparalleled service.

In iconic destinations as well as more unexpected ones, we find the perfect home for each of our travelers. Every stay is carefully curated, thoughtfully designed down to the finest detail, and fully personalized to deliver a truly bespoke experience.

We build long-lasting, trust-based relationships with our clients and continuously reinvent the standards of luxury rentals to create memories that endure long after the stay.

Our teams are at the heart of our success. They design and deliver every journey as a unique project. Present across the globe, our local teams handpick the most exceptional homes and ensure a warm welcome and outstanding service in every destination.

Job Description
This is a temporary 4-month role from May 4 to August 30, 2026.
As an in-resort concierge within the Concierge & Stay team, you will play a crucial role in managing and assisting on-site Le Collectionist guests for both concierge and villa related requests. You will welcome our international clientele in various rented properties, adhering to Le Collectionist's brand standards in close relation with the Pre arrival team, you will contribute to consolidating the local partner network to offer the highest quality services and experiences to our clients. You will always prepare and handle several guests at the same time.

Objectives:

  • Prepare the guest's arrival

  • Support the onsite team in setting up the season

  • Pre-visit the properties you will have guests in
  • Participate in updating properties info in our tools
  • Link with the pre-arrival team to ensure you have all information to prepare the guest's stay.
  • Prepare the arrival of your clients by shopping for any requested items and personalizing the properties with adequate gifts and amenities.
  • Get in touch with the guests prior to their arrival to confirm check in time.

  • Ensure the villa is checked and ready to welcome the guest.

  • Welcome guests and ensure an unforgettable stay

  • Welcome the guest according to Le Collectionist standards

  • Present the villa and its specificities
  • Orientate the guest with understanding tools at his disposal, house and surroundings.
  • Be available to the guest for any concierge request or change on a pre booked service during his stay.
  • Be able to invoice and charge the guest.
  • Be available to resolve any issue at the property during the stay.
  • Ensure admin and invoice follow up services you may have sold with the support of the pre arrival team

  • Ensure a smooth check-out by inspecting the property in the presence of the clients.

  • Admin

  • Invoice and track payments with the support of pre arrival teams.

  • Charge clients.
  • Meticulously document any damages observed at the end of the clients' stay.

Qualifications

  • Ideally, hold a degree in hospitality, tourism, or business school.
  • Have an interest in or sensitivity to the luxury and hospitality sector.
  • Valid driver's license.
  • Good experience in similar missions (villa management/butler/hotel concierge..).
  • Excellent knowledge of the destination and its ecosystem.
  • Fluent in English; Spanish and French are a plus.
  • Organized, meticulous, and detail-oriented.
  • Highly autonomous.
  • Excellent written and verbal communication skills to establish strong relationships with clients and partners.
  • Strong interpersonal skills and autonomy;
  • Sensitive to customer satisfaction and loyalty, with a sense of contact and the ability to build relationships easily
  • Rigor, ability to prioritize and manage urgency
  • Able to multitask
  • Handles fast paced environment

Additional Information

Perks :
1 day off for your birthday

Restaurant tickets up to 4 € + 4 € from the salary

A laptop

A professional cell phone (for operational functions)

Events all year round

Recruitment process:

  • HR interview
  • Role-specific interview with the manager
  • Business case
  • Fit call with the Regional Director

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