Job Opportunities Stylist Fixed-Term

hace 7 días

Madrid, Madrid, España A Chloe STYLIST A tiempo completo

A Chloe STYLIST is An ambassador of the Maison, in charge of welcoming every guests into the Chloe family.

He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A Chloe STYLIST is:

1. A Client Relationship Owner

  • Delivers exceptional Customer Service and Takes pride in Developing long-term relationships
  • Is aware of CRM targets and actively engages in all actions to reach them
  • Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
  • Consistently captures client data and takes notes of all qualitative information
  • Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles

2. An Omnichannel Business Partner

  • Has at heart to offer excellent customer service and delivers strong business perfromance
  • Uses all omnichannel services available to grow sales
  • Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
  • Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
  • Consistently works to achieve given sales, KPIs and CRM targets
  • Is aware of local trading environment and competitors' activities

3. An Operations Excellence Supporter

  • Ensures impeccable store environement, BOH and grooming at any time of the day and supports colleagues and managers
  • Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
  • Implements all guidelines related to store and BOH Management and participates in inventories
  • Supports after sales clients and follows up to ensure impeccable after sales service
  • Complies with established Richemont policies and standards

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity amd who aim to have a positive impact.

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