Insurance Process Support Manager
hace 4 días
Reports to BCS Leader – Proof of Insurance (Austin)
Proof of Insurance Production Manager
Overview
Lead and oversee the Proof of Insurance production team to ensure the efficient, accurate, and compliant management of proof of insurance processes for client programs. Drive superior client service delivery, regulatory adherence, and operational excellence while fostering collaboration among brokers, clients, carriers, vendors, lenders, and internal departments.
Key Responsibilities
- Supervise daily operations of the Proof of Insurance production team, ensuring timely preparation, verification, and issuance of Certificates of Insurance (COIs), Auto ID cards (digital and physical), and other regulatory or lender-required proof of coverage.
- Monitor team performance against KPIs such as client satisfaction, issuance accuracy, response times, and expiration management; implement corrective actions and process improvements as needed.
- Provide coaching, training, and development to analysts on COI/Auto ID requirements, best practices, compliance standards, and client service excellence.
- Serve as the escalation point for client issues, disputes, and discrepancies, coordinating with underwriting, billing, policy administration, and external partners to resolve matters efficiently.
- Maintain and enhance templates, standard language, compliance checklists, and audit procedures to ensure consistency and regulatory compliance across all proof of insurance documents.
- Collaborate with cross-functional teams to streamline workflows, integrate automated COI generation tools, and leverage e-signature platforms to improve operational efficiency.
- Lead communication efforts to proactively manage client and broker expectations, providing clear, empathetic guidance and status updates.
- Ensure thorough documentation and audit trails for all proof-of-insurance transactions and support compliance audits with minimal findings.
- Stay informed on industry trends, regulatory changes, and market practices affecting proof of insurance and client service, disseminating relevant updates to the team.
- Foster a positive team environment that encourages high-quality service, accuracy, risk awareness, and continuous improvement.
Required Skills and Qualifications
- Bachelor's degree preferred.
- 5+ years of experience in a supervisory or leadership role
- English proficiency is necessary; all CV's must be in English otherwise the application will not be considered.
Preferred Qualifications
- Strong knowledge of auto insurance policies, coverages, endorsements, COI formats, lender/client requirements, and regulatory standards (e.g., ACORD).
- Proficiency with policy administration systems, CRM platforms, MS Office (Excel), and digital COI/e-delivery tools.
- Exceptional leadership, communication, and interpersonal skills with the ability to manage and motivate a team.
- Demonstrated ability to handle high-volume, complex requests with accuracy and composure.
- Strong organizational, multi-tasking, and problem-solving capabilities with keen attention to detail.
- Experience interfacing with lenders and managing project-specific COI requirements preferred.
- Familiarity with automated COI generation and e-signature technologies is a plus.
Performance Indicators (KPIs)
- Team client satisfaction scores related to proof of insurance requests.
- Broker relationship health metrics including response time and issue resolution quality.
- Number of discrepancies detected and resolved monthly.
- Expiration management effectiveness (renewals issued before expiration).
- Compliance audit pass rate with minimal findings.
- Training completion rates and effectiveness of knowledge transfer within the team.
-
Insurance Process and Client Support Supervisor
hace 4 días
La Muela, Zaragoza, España Marsh McLennan A tiempo completoCompany:MarshDescription:Job Title: Proof of Insurance SupervisorLocation: Bogota, ColombiaShift: 10:00 AM to 7:00 PM or 11:00 PM to 8:00 AMDuring the first 3 months, the expectation will be in office 5 days a week. Post the 3 month period, the role will be Hybrid, 3 days in office. (Local office anchor days)About the Role:As the Proof of Insurance...
-
Insurance Process and Client Support Advisory
hace 5 días
La Muela, Zaragoza, España Marsh McLennan A tiempo completoCompany:MarshDescription:Manage and verify proof of insurance processes with a heightened emphasis on superior client service coverage for complex client programs. Ensure accuracy, regulatory compliance, timely issuance, proactive client and broker support, and effective collaboration with carriers, clients, vendors, lenders and partners. This role requires...
-
Finance Business Partner Specialist
hace 1 semana
La Muela, Zaragoza, España Marsh McLennan A tiempo completoCompany:MMC CorporateDescription:Job Title: Finance Business Partner – Operations & Global Capability Center (GCC)Location: Bogotá ColombiaReports To: Regional Head of FP&A, Marsh McLennan Latin America Dotted Line To: Regional Operations Leader and Global Capacity Center LeaderPosition Overview:We are seeking a highly skilled and bilingual Finance...
-
Financial & Planning Specialist - LAC
hace 2 semanas
La Muela, Zaragoza, España Marsh McLennan A tiempo completoCompany:MarshDescription:.We are seeking a detail-oriented, highly analytical Financial & Planning Specialist -LAC to join our Team based in Mexico City (Arcos Bosques).The FP&A Specialist will be responsible for assisting with financial forecasting, budgeting, and analysis to support strategic decision-making across the organization. The ideal candidate...
-
Tecnico Teruel Norte/ Zaragoza Sur
hace 2 días
La Muela, Zaragoza, España Vestas A tiempo completoRegion MED > SBU MED Service > Teruel PreventivosVestas Mediterranean (MED) es una unidad de negocio independiente de Vestas Wind Systems, responsable de los mercados del Mediterráneo y América Latina. Su misión es impulsar estos mercados mediante la venta, instalación y mantenimiento de proyectos eólicos, garantizando la excelencia operativa y la...
-
Tecnico Teruel Norte/ Zaragoza Sur
hace 1 día
La Muela, Zaragoza, España Vestas A tiempo completoRegion MED > SBU MED Service > Teruel PreventivosVestas Mediterranean (MED) es una unidad de negocio independiente de Vestas Wind Systems, responsable de los mercados del Mediterráneo y América Latina. Su misión es impulsar estos mercados mediante la venta, instalación y mantenimiento de proyectos eólicos, garantizando la excelencia operativa y la...
-
Junior P&C Insurance Analyst
hace 1 semana
La Muela, España Marsh McLennan A tiempo completoCompany: Marsh Description: We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Bogotá, supporting Puerto Rico. This is a hybrid role that has a requirement of working at least three days a week in the office. The position involves managing a client portfolio, handling policy endorsements, billing,...
-
Process Support Engineer
hace 2 semanas
La Selva del Camp, España Ball Corporation A tiempo completoProcess Support Engineer **Company**:Ball Corporation **Location**:La Selva del Camp, T, ES, 43470 **Date**:Jun 25, 2025 **Job Category**:Manufacturing/ Operations **Req. ID**:39083 **Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in...
-
Robotic Process Automation Engineer
hace 6 días
castilla la mancha, España WONESE A tiempo completoOverview Location: GuadalajaraSalary: OpenShift: Regular Hours (M to F) Robotic Process Automation Support & Maintenance responsibility is to support tickets raised by Delivery team on Break Fix, Change Request & Enhancement for Robots implemented in the processes as per business requirement and within the timeline provided by the project Manager using the...
-
Support Engineering Manager
hace 1 día
Sevilla La Nueva, España Canonical A tiempo completoOverview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough initiatives in public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry...
-
Support Engineering Manager
hace 2 semanas
sevilla la nueva, España Canonical A tiempo completoOverview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough initiatives in public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry...
-
Emea Ib Operations Manager
hace 2 semanas
La Moraleja, España Videojet A tiempo completo**Job Title**:EMEA IB Operations Manager **Reports To**:IB Director EMEA **Location**: EMEA, one of West Europe offices *** The EMEA IB Operations Manager is responsible for all operational / tactical IB objectives and tasks. Leadership in daily business with the Countries as well as support of EMEA IB projects and reporting solutions are main...
-
Area Sales Manager
hace 1 día
La Unión, España Chart Industries A tiempo completoArea Sales Manager **Location**: La Union, Murcia, Spain, 30360 **Company**: Chart Industries **_Ensuring Chart’s Success _** In 2023, Chart acquired Howden, a leading global engineering business. Since 1854, Howden has been at the forefront of developing engineering solutions for the needs of industrial processes. Today, Howden provide mission...
-
Lead Administrative Coordinator
hace 2 semanas
La Muela, España Marsh McLennan A tiempo completoCompany: Marsh Description: We are seeking a talented individual to join our Global Capability Center team at the Administrative Assistants Hub. This role will be based in Bogota. This is a hybrid role that has a requirement of working at least three days a week in the office. Administrative Assistants ensure smooth daily operations for teams, departments,...
-
Process Mechanic Engineer
hace 3 días
La Rabida, España LHR Arabia A tiempo completoWe are seeking a **Process Mechanic Engineer** with knowledge in plant process unit operation, mechanical engineering practices and calculation methods, piping engineering practices, design details and calculation methods including CAD practice. Seven years’ experience in the mechanical engineering support of refinery/petrochemical plants, including design...
-
Pa/cadm/support - Iris2
hace 1 semana
La Poveda, España HISPASAT S.A. A tiempo completoHispasat, as part of the SpaceRISE consortium, is responsible for the technical implementation and ensuring the success of the IRIS² project, leveraging its extensive experience in satellite communications. This collaboration is essential to provide secure and reliable high-performance communication solutions to the European Union and its member states. To...
