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Solutions Architect

hace 4 horas

Barcelona, Barcelona, España Talent-C A tiempo completo

Senior Solution Architect – Genesys Cloud CCaaS

Location:
Barcelona

Language:
English (working language)

Start date:
ASAP

Business travel:
Yes

About the Role

We are seeking a Senior Solution Architect with deep expertise in Genesys Cloud Contact Center as a Service (CCaaS) to support a large, international organization in defining the target detailed architecture for its global contact center platform.

The role focuses on designing a scalable, secure, and multi-country CCaaS architecture, while defining a clear AI usage and integration strategy, leveraging both native Genesys Cloud AI capabilities and external enterprise AI platforms.

The ideal candidate has strong experience in large-scale enterprise environments, is comfortable working across countries and stakeholders, and can translate business and regulatory requirements into a future-proof, compliant architecture.

Key Responsibilities


• Define the end-to-end target architecture for Genesys Cloud CCaaS (logical, functional, and technical views).


• Design a scalable, multi-country architecture aligned with business and IT strategies.


• Define and govern the AI usage framework, including:

  • Native Genesys Cloud AI capabilities.
  • External enterprise AI solutions (Conversational AI, LLMs, analytics platforms).
  • • Design secure and efficient integration patterns with existing enterprise systems and platforms.
  • • Define architecture blueprints ensuring interoperability with existing enterprise solutions.
  • • Build country-specific rollout roadmaps, considering business strategy, IT strategy, and local constraints.
  • • Define and supervise Proofs of Concept (PoCs) where required.
  • • Work closely with architecture teams, business stakeholders, IT, security, compliance, and Genesys solution experts.
  • • Ensure full compliance with internal standards and regulatory requirements.
  • • Share CCaaS architecture knowledge and best practices with internal teams.

Tech Environment


•
CCaaS:
Genesys Cloud


•
Architecture:
Cloud-native architectures, APIs, integration patterns


•
AI / Analytics:
Conversational AI, LLMs, analytics platforms


•
Security & Compliance:
Enterprise security and regulatory frameworks

Requirements

Must have:


• Proven experience as an Enterprise Architect or Solution Architect.


• Strong experience designing and implementing large-scale Genesys Cloud CCaaS architectures.


• Solid understanding of cloud architecture, network design, APIs, and data integration patterns.


• Proven experience designing AI/ML integrations, including Conversational AI and LLM-based solutions.


• Experience working in multi-country, complex enterprise environments.


• Fluent English (written and spoken).

Nice to have:


• Genesys Cloud certifications.


• Experience in highly regulated industries (e.g. insurance, financial services, healthcare).


• Experience working with global enterprise architecture standards.

Soft Skills


• Clear and confident communicator able to explain complex architecture topics to technical and non-technical stakeholders.


• Strong collaborator in distributed and multicultural teams.


• Analytical and solution-oriented problem solver.


• Excellent time management and prioritization skills.


• Leadership mindset with the ability to drive architectural decisions and influence stakeholders.

Offer


• High-impact role within a large-scale, international CCaaS transformation program.


• Exposure to enterprise-level architecture and AI strategy.


• Collaboration with senior technical and business stakeholders across multiple countries.


• Dynamic, challenging, and highly professional environment.