Solution Architect

hace 20 horas

Barcelona, Barcelona, España Talent-R A tiempo completo
Senior Solution Architect – Genesys Cloud CCaaS

Location: Barcelona

Language: English (working language)

Start date: ASAP

Business travel: Yes

About the Role

We are seeking a Senior Solution Architect with deep expertise in Genesys Cloud Contact Center as a Service (CCaaS) to support a large, international organization in defining the target detailed architecture for its global contact center platform.

The role focuses on designing a scalable, secure, and multi-country CCaaS architecture, while defining a clear AI usage and integration strategy, leveraging both native Genesys Cloud AI capabilities and external enterprise AI platforms.

The ideal candidate has strong experience in large-scale enterprise environments, is comfortable working across countries and stakeholders, and can translate business and regulatory requirements into a future-proof, compliant architecture.

Key Responsibilities

• Define the end-to-end target architecture for Genesys Cloud CCaaS (logical, functional, and technical views).

• Design a scalable, multi-country architecture aligned with business and IT strategies.

• Define and govern the AI usage framework, including:
Native Genesys Cloud AI capabilities.External enterprise AI solutions (Conversational AI, LLMs, analytics platforms).

• Design secure and efficient integration patterns with existing enterprise systems and platforms.

• Define architecture blueprints ensuring interoperability with existing enterprise solutions.

• Build country-specific rollout roadmaps, considering business strategy, IT strategy, and local constraints.

• Define and supervise Proofs of Concept (PoCs) where required.

• Work closely with architecture teams, business stakeholders, IT, security, compliance, and Genesys solution experts.

• Ensure full compliance with internal standards and regulatory requirements.

• Share CCaaS architecture knowledge and best practices with internal teams.Tech Environment

• CCaaS: Genesys Cloud

• Architecture: Cloud-native architectures, APIs, integration patterns

• AI / Analytics: Conversational AI, LLMs, analytics platforms

• Security & Compliance: Enterprise security and regulatory frameworks

Requirements

Must have:

• Proven experience as an Enterprise Architect or Solution Architect.

• Strong experience designing and implementing large-scale Genesys Cloud CCaaS architectures.

• Solid understanding of cloud architecture, network design, APIs, and data integration patterns.

• Proven experience designing AI/ML integrations, including Conversational AI and LLM-based solutions.

• Experience working in multi-country, complex enterprise environments.

• Fluent English (written and spoken).

Nice to have:

• Genesys Cloud certifications.

• Experience in highly regulated industries (e.g. insurance, financial services, healthcare).

• Experience working with global enterprise architecture standards.

Soft Skills

• Clear and confident communicator able to explain complex architecture topics to technical and non-technical stakeholders.

• Strong collaborator in distributed and multicultural teams.

• Analytical and solution-oriented problem solver.

• Excellent time management and prioritization skills.

• Leadership mindset with the ability to drive architectural decisions and influence stakeholders.

Offer

• High-impact role within a large-scale, international CCaaS transformation program.

• Exposure to enterprise-level architecture and AI strategy.

• Collaboration with senior technical and business stakeholders across multiple countries.

• Dynamic, challenging, and highly professional environment.

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