Travel Operations Optimisation Lead

Join Our Global Team as a Travel Operations Optimization Lead.

Are you a strategic leader with a passion for operational excellence and change management? Do you thrive on driving process improvements and leading diverse teams across multiple regions? If so, we're looking for a
Travel Operations Optimization Lead
to shape the future of our travel insurance operations.

What You'll Be Doing
The Travel Operations Optimization Lead is responsible for supporting the standardization of travel processes across our global hubs, ensuring consistent, high-quality service delivery that supports business growth. You will oversee current operations, facilitate seamless migration of new business, and champion continuous improvement initiatives. This role is vital in enabling our organization to deliver reliable, efficient, and compliant travel services worldwide.

• Process Evaluation & Improvement: Assess current travel workflows, identify opportunities for efficiency, and enhance process adherence
• Operational Support: Collaborate with local hubs to optimize their travel processes and support the migration of new business ventures
• Compliance & Standards: Ensure all operations align with organizational policies, standards, and legal requirements
• Stakeholder Engagement: Facilitate effective communication and collaboration throughout transition projects and process improvements
• Continuous Improvement: Drive lessons learned initiatives, promote innovative solutions, and support organizational change
• Inspire and develop high-performing teams through goal setting, coaching, and performance management
• Identify and facilitate relevant training to enhance team capabilities and support career progression
• Manage workloads flexibly across teams, especially during peak periods
• Address employee relations issues proactively, in partnership with HR
• Foster a culture of innovation, encouraging testing, learning, and risk-taking to generate new ideas

What You'll Bring
Experience & Skills:

• 10+ years in operational management, project management, or organizational change within a global/multi-regional environment
• Proven success in process standardization, resource planning, and driving operational efficiencies
• Strong leadership skills with the ability to manage cross-functional teams and stakeholder relationships
• Expertise in change management, performance measurement, and data analysis
• Excellent communication, negotiation, and influencing skills
• Resilience and adaptability in dynamic environments

Educational Background

• Bachelor's degree in Business Administration, Operations Management, or related fields
• A Master's degree (e.g., MBA, MSc) is preferred but not mandatory

What We Offer
At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response -

Who We Are
We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract)