Underwriter Operations Technician

hace 1 semana


Madrid, Madrid, España Chubb External A tiempo completo

If you are interested in progressing your career within one of the largest commercial insurers in the world, then we would love to hear from you

Role purpose:

  • Manage an allocated portfolio of Multinational Programs, including instructions to the network, engagement with producing brokers, and program maintenance, demonstrating strong customer knowledge and business partnership & consulting skills.
  • Respond to queries from brokers, network partners, and other Chubb offices, utilizing active listening and customer service support skills to ensure effective communication and resolution.
  • Support other Chubb offices in managing complex programs handled by the country, including:
  • Program maintenance on internal Chubb applications and instructions to the network, ensuring operational excellence.
  • Complete reinsurance and premium booking instructions with attention to detail.
  • Handle Captive premium tracking and booking instructions, applying records management skills.
  • Conduct program tracking activities, such as chasing local policy issuance, following up on reinsurance documentation and booking, and providing reporting, using data analysis and service delivery effectiveness skills.
  • Handle booking queries alongside Finance teams, employing troubleshooting skills to resolve issues efficiently.

Responsibilities:

  • Communicate and build relationships with Underwriters, overseas offices, and other Chubb staff, functioning as a trusted advisor and demonstrating strong interpersonal skills.
  • Manage workloads in accordance with Service Level Agreements, showcasing time management and multi-tasking and prioritization skills.
  • Work within the framework of Chubb ethical and compliance standards, ensuring adherence to quality and service standards.
  • Ensure multinational workbooks are prepared, maintained, and completed in accordance with the Global Services Department standards, demonstrating attention to detail and operational excellence.
  • Assist with ongoing projects identified throughout the year for improvements to the Global Services Department, contributing to continuous improvement initiatives.
  • Perform incidental work that may be required outside the scope of day-to-day work requirements, adapting to changing environments and priorities.


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