Reservation & Revenue Trainee

hace 1 semana

Madrid, Madrid, España IHG A tiempo completo
Description

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella.

At Kimpton you can:

Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests.

Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement.

Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter.

Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are.

What's the internship?

As Reservation & Revenuein training, you will provide guests with accurate information about rates, availability and hotel services, managing and confirming their reservations to ensure a smooth and satisfying experience throughout the process. In addition, you will learn how to maximise hotel revenue through data analysis and price management. You will develop a global view of the market, demand and guest behaviour.

Your day-to-day

Providing customer service by telephone or email

Responding to enquiries about hotel services, amenities, the surrounding area and other general information

Assisting guests with special requests

Maintaining records of reservations and cancellations

Monitoring daily online prices to ensure they are in line with the pricing strategy

Monitor market developments and the competition

Regularly monitor the competition, keep up to date with the local market and trends in the main source markets

Create and update the events calendar, recognising the importance of these events.

What we need from you?

Bachelor's degree in hospitality or related field

Must be fluent in local language and English, additional languages will be highly valuable.

Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

Room for professional growth in one of the largest hospitality companies.

Training programmes and access to IHG's training tool.

Uniform service. 

Meals whilst on duty. 

Cool work environment and lots of fun 

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