IT Support Technician

Job Summary
We are seeking a proactive and skilled IT Support Technician to join our team. The successful candidate will provide technical assistance to employees, troubleshoot a range of hardware and software issues, and support IT infrastructure both in office and on the production floor.

Key Responsibilities
* Provide technical support to all employees across the organization.
* Troubleshoot a wide variety of issues including connectivity problems, data access, network failures, low computer performance, and cloud migration.
* Installation and configuration of user and commonly used equipment and devices, including - install updates, perform repairs, carry out maintenance tasks, and handle data transfers.
* Diagnose and resolve issues with multiple devices such as printers, scanners, desktops, laptops, handheld devices, and servers.
* Respond to and resolve user-generated support tickets in a timely and efficient manner.

Qualifications and Skills
* Technical training in Microcomputer Systems and Networks or a similar field. (MS O365, Windows 11 and Windows Server)
* At least 1 year of experience in similar support tasks, preferably in industrial or manufacturing environments. 2 years of experience is a strong plus.
* Strong problem-solving and communication skills.
* Ability to work independently and manage priorities effectively.