General Manager in Estepona

About Boundless Life

Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development.

Since our founding in 2021, we've rapidly expanded to seven locations, bringing together over 190 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives.

At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future. Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world.

The role

As a
General Manager,
you are the ultimate 'key holder' in time to your very own Boundless location. Your mission is to ensure families experience a memorable product and that outstanding service is provided by all teams and at all times, while ensuring team members are engaged and productive.

This is a locally based role, as such, you are required to live in the local city or nearby.

During your day-to-day, you will cover the following areas:

Business Operations

• Consistently achieve high guest satisfaction
• Achieve high rebooking rates by creating memorable experiences and strong relationships with families
• Find ways to increase revenue and manage expenses to ensure costs are within budget
• Continually improve on check-in and check-out processes and ensure they run smoothly on location
• Ensure the location is properly stocked with all the necessary supplies and equipment
• Manage and coordinate all real estate and growth projects locally, working closely with our Global team.
• Manage the property owner relationships
• Supervise the functioning of all product areas of the location, including home operations, experiences, community and education.
• Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business.

Partnerships & Contractors

• Establish local partnerships to support operations or to provide additional services to guests that will in turn maximise location's revenue and guest satisfaction
• Hire local subcontractors and ensure they are delivering services according to contract
• Lead procurement for the location and manage those relationships and costs

Financial Management & Legal

1. Manage the location's P&L and reporting to ensure that all revenue, costs and data is consistent across all channels.
2. Ensure accounting systems and controls are followed and compliance with local accounting legalities.
3. Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business.

Business Analysis

1. Analyse business information to proactively address changing market conditions, ensure the location operates within budgetary guidelines, and achieve profit margin goals.
2. Use business information to identify indicators of product and service successes and opportunities for improvement, and integrate business information into business plans.
3. Monitor market pricing conditions to inform the team responsible for developing pricing strategies and balancing seasonality.

Customer and Public Relations Management

• Interact with guests on a frequent basis to obtain feedback about their experiences on the property and utilise guest/customer feedback to improve service delivery
• Emphasise and hold the team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations
• Establish presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers.

Employee Relations

• Support the recruitment and selection process for open positions at the location
• Create a cohesive and high-performance team that continuously strives for positive results and improvement.
• Coach the team by providing specific feedback and holding them accountable for performance
• Ensure effective work processes, systems, and teamwork are in place to maximise individual and overall property performance.

Your success will be measured by:

1. High NPS and rebooking rate
2. Team management and employee NPS
3. Margins

What's in it for you:

• Fast-growing company with strong financials
• A mission-driven company and team
• Potential to grow with the team as the company grows
• Be part of creating a new lifestyle concept in the experience economy
• Discounts to participate in Boundless Life cohorts in all locations
• Meal during the day

About you:

To be successful in this role, you will need to follow a player-coach model, where you ensure you enable your team to be successful, while getting involved in the execution of the different areas.

You will be valued for:

• Your experience in creating memorable experiences that result in high customer satisfaction
• Ability to build rapport quickly and experience in customer-facing roles
• Your success in leading a team
• Strong operational skills
• Fluency in English and the local language (read, write, comprehend, speak)
• Your experience working in fast-growing companies or startups
• Your knack for optimizing processes and increasing operational efficiency
• Your track record of leading successful negotiations

What's next?

1. First call (30 min) with our Recruitment team
2. Interview with our Head of Hospitality Operations (60min)
3. Interview with our COO (45min)
4. Interview with our Co-founder and CEO (60 min)
5. Peer interview/meeting with other GMs (45 min) - optional

The process might change slightly as we go along, we will keep you posted at all times.

Want to know more about working at Boundless Life? Check out our story