Hardware Service Delivery Manager

GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

Responsibilities
ABOUT THE JOB

• Resolve all hardware related incident worldwide with a team of technicians based into different regions. Create cases into mainteners portal, asses issue, organize part replacement and delivery with datacenter team, organize maintenance timeslot with OS team and APS team end users.
• Provide Level 3 technical support as a technical expert with the following objectives: Train / Document / Automate / Improve on Dell and HPe technologies and other constructors, on server hardware globally
• Create KPI allowing mission follow up and team workload, hardware analysis, case repartition, mainteners performances on monthly / quarterly / annual basis
• Design and participate in the deployment of resilient and high-performance infrastructure solutions in the internal and public clouds
• Maintain production services in operational condition 24/7
• Work closely with the global CIB infrastructure teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment
• Manage, monitor and lead technical projects independently

Requirements

• Languages
• English (Operational)

Skills

• Technical
• Ansible MIDDLEWARE (Mastered)
• LAN NETWORK PROTOCOLS (Mastered)
• IT PYTHON LANGUAGE (Mastered)
• Dell IDrac (Expert)
• Dell OpenManage (Expert)
• HPe iLO (Expert)
• HPe Oneview (Expert)
• Service Now PRODUCTION TOOLS (Mastered)
• EXPERT SYSTEM (Expert)
• DevOps METHODOLOGIES (Mastered)
• METHODOLOGIES Agile (Mastered)
• MICROSOFT WINDOWS POWERSHELL PRODUCTION TOOLS (Expert)
• Transversal & Behavioral
• Ability to share/transmit knowledge (Expert)
• Creativity & Innovation / Ability to solve problems (Expert)
• Ability to collaborate/teamwork (Expert)
• Be results-oriented (Mastered)

Benefits

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• Hybrid telecommuting model (50%).
• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.