Business Support Specialist
hace 2 semanas
Location: Spain - VITORIA-GAST | Job-ID: | Contract type: Standard |
TRG is looking for a Business Support Specialist
The standard scope of this role includes:
• Troubleshooting and resolving IT related incidents in different environments.
• Installing current Microsoft and/or Apple operating systems for PC's, onto a desktop and laptop.
• Loading an image onto a desktop and laptop.
• Loading standard software applications such as Microsoft Office or other scripted installs.
• Installing (unpack, connect to the network and test) standard desktops, laptops, printers and peripherals.
• Finding faults with office environment IT related problems (connectivity, application errors, operating system issues).
• Replacing components in both desktops and laptops (e.g. hard drives, processors, fans etc.).
• Understanding complex desktop and laptop installations and configurations.
• 2nd Line Support of PCs / Laptops / Mobiles / Printers.
• Managing multi-vendor warranties.
• Hands & Eyes for L3 guidance on Network devices and Server systems.
• Performing other IT related actions as guided by CC.
• Ensuring all work is carried out to the agreed quality and service levels.
• Focus on Customer Service.
• Getting training and getting accreditations in different technologies when not assigned to projects/back-ups.
• Troubleshoot any cabling or wireless issues
• Manage Firewalls (Juniper and Fortinet) and proxies
• Administer IPSs (Tipping-Point), content filtering tools, SIM tools, DNS/ DHCP/Radius, certificates, network management and documentation tools
• Monitor the networks and systems. Execute agreed disaster recovery plans
• Install current Microsoft operating systems for Robotics PCs
• Load image onto Robotics PCs
• Load non-standard software applications for ROS
• Find faults with office environment IT related problems (connectivity, application errors, operating system issues).
• Review of IT alerts queue on electrical and mechanical maintenance and escalate to the Department responsible.
• Travel is a requirement for carrying out the service in different locations, Vitoria area.
Pre-Requisites & Experience
• Previous experience as onsite support in different customers carrying out tasks as described above 5 years experience.
• Professional competence in Spanish and English.
• Advantage: MCSA / AZURE / CCNA / FORTI NSE4 / PLC – WINCC Foundation
• Spanish licence car is required.
Skills / Behaviours:
• Excellence in Customer service.
• Excellent communication skills.
• Flexibility.
• Able to self-manage.
• Adaptability under critical events.
• Team player.
• Organised and efficient.
• Enthusiastic.
• Hard-working.
Details of the vacancy Information needed:
• Permanent Contract
• Fully presential
• Flexibility to change assignation and calendar shifts. Monday to Friday coverage with the possibility of on call or weekend interventions.
• Vetting consent required
• Cobee card (Pluxee) 100€/month (11 months/year: 1100€ year) after 3 months and Private Health Insurance (after 6 months)
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