Business Support Specialist

hace 2 semanas


Gasteiz Vitoria, Álava, España Computacenter AG & Co. oHG A tiempo completo

Location: Spain - VITORIA-GAST | Job-ID: | Contract type: Standard |

TRG is looking for a Business Support Specialist

The standard scope of this role includes: 


•    Troubleshooting and resolving IT related incidents in different environments.

•    Installing current Microsoft and/or Apple operating systems for PC's, onto a desktop and laptop.

•    Loading an image onto a desktop and laptop.

•    Loading standard software applications such as Microsoft Office or other scripted installs.

•    Installing (unpack, connect to the network and test) standard desktops, laptops, printers and peripherals.

•    Finding faults with office environment IT related problems (connectivity, application errors, operating system issues).

•    Replacing components in both desktops and laptops (e.g. hard drives, processors, fans etc.).

•    Understanding complex desktop and laptop installations and configurations.

•    2nd Line Support of PCs / Laptops / Mobiles / Printers.

•    Managing multi-vendor warranties.

•    Hands & Eyes for L3 guidance on Network devices and Server systems.

•    Performing other IT related actions as guided by CC.

•    Ensuring all work is carried out to the agreed quality and service levels.

•    Focus on Customer Service.

•    Getting training and getting accreditations in different technologies when not assigned to projects/back-ups.

•    Troubleshoot any cabling or wireless issues 

•    Manage Firewalls (Juniper and Fortinet) and proxies

•    Administer IPSs (Tipping-Point), content filtering tools, SIM tools, DNS/ DHCP/Radius, certificates, network management and documentation tools

•    Monitor the networks and systems. Execute agreed disaster recovery plans

•    Install current Microsoft operating systems for Robotics PCs

•    Load image onto Robotics PCs

•    Load non-standard software applications for ROS

•    Find faults with office environment IT related problems (connectivity, application errors, operating system issues).

•    Review of IT alerts queue on electrical and mechanical maintenance and escalate to the Department responsible.

•    Travel is a requirement for carrying out the service in different locations, Vitoria area.

Pre-Requisites & Experience


•    Previous experience as onsite support in different customers carrying out tasks as described above 5 years experience.

•    Professional competence in Spanish and English.

•    Advantage: MCSA / AZURE / CCNA / FORTI NSE4 / PLC – WINCC Foundation

•    Spanish licence car is required.

Skills / Behaviours:


•    Excellence in Customer service.

•    Excellent communication skills.

•    Flexibility.

•    Able to self-manage.

•    Adaptability under critical events.

•    Team player.

•    Organised and efficient.

•    Enthusiastic.

•    Hard-working.

Details of the vacancy Information needed:


•    Permanent Contract

•    Fully presential 

•    Flexibility to change assignation and calendar shifts. Monday to Friday coverage with the possibility of on call or weekend interventions.

•    Vetting consent required

•    Cobee card (Pluxee) 100€/month (11 months/year: 1100€ year) after 3 months and Private Health Insurance (after 6 months)



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