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Change & Continuous Improvement Analyst

hace 3 semanas

Madrid, Madrid, España BNP Paribas A tiempo completo

Want to shape the efficiency of trade finance across Europe?

Ready to be the first line of support for cutting‑edge digital tools?

Looking for a collaborative hub that values development and inclusion?

INDEX

Who we are

Mission

What you´ll do

What you´ll bring

Our perks

About BNP Paribas

WHO WE ARE

The Trade Finance Service Centre, with 100 + professionals, supports traditional trade products (guarantees, documentary credits) for Austria, Germany, the Netherlands, Spain and the UK. It operates within Global Banking Operations, driving seamless service across Europe.

MISSION

Optimize operational efficiency of TradeFinance within the EMEA region.

Promote and support transformation and continuous‑improvement initiatives.

Ensure alignment of processes and procedures across all locations.

Enable smooth digital migration and user adoption for new tools.

WHAT YOU'LL DO

Provide first‑level user support for the Dwings and eBanking tool ecosystem.

Analyse, log and coordinate incident resolution in Service Now, communicating outcomes to users.

Deliver Dwings training and support migrations (enrichment files, UAT) and releases.

Create and share usage guidelines for eBanking tools.

Report activity metrics and incident trends to management and key stakeholders.

WHAT YOU'LL BRING

Good understanding of guarantees products and related operational tools (Atlas, EPS, Aval, TDR).

Strong command of Word and Excel; experience with Service Now is a plus.

English C1 (mandatory); French (advantageous but not required).

Proven organizational, analytical and risk‑management skills.

Ability to prioritize, make decisions, communicate clearly and work proactively in a team.

OUR PERKS

Structured training programs, clear career plans and internal mobility (national & international).

Active Diversity and Inclusion Committee and employee communities (PRIDE, We Generations, MixCity).

Corporate volunteering "1 Million Hours 2 Help".

Flexible compensation and 50 % hybrid telecommuting model.

32 vacation days per year.

Learn more about our commitment: Diversity, equality and inclusion BNP Paribas

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ABOUT BNP PARIBAS

We are BNP Paribas, present in 75 countries with over employees, a leader in Retail Banking & Services and Corporate & Institutional Banking. Our strong risk‑management culture and stable global footprint enable us clients worldwide. Joining us means becoming part of a diverse, international team that drives sustainable financial solutions.

APPLY NOW

Explore more opportunities at BNP Paribas Careers.