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F&B Operations Manager

hace 2 semanas

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Job Description – F&B Operations Manager

Mandarin Oriental, Barcelona

Food & Beverage Department

Position Overview

At Mandarin Oriental, Barcelona, the F&B Operations Manager ensures the highest level of luxury service across all Food & Beverage outlets, fully aligned with Mandarin Oriental's legendary quality standards. This role provides operational leadership, ensures flawless guest experiences, and supports financial performance, while promoting a culture of excellence, collaboration, and continual improvement.

Key Responsibilities – Operations

  • Ensure all F&B outlets operate according to Mandarin Oriental service standards.

  • Maintain strong presence during service to support colleagues and engage with guests.

  • Oversee restaurant, bar, in-room dining, banqueting, and minibar operations.

  • Ensure compliance with hygiene, HACCP, and safety regulations.

  • Coordinate interdepartmental communication with Culinary, Rooms, Engineering, and Finance.

Team Leadership & Development

  • Lead and inspire a multicultural F&B team.

  • Conduct performance reviews and ensure development plans are in place.

  • Monitor staffing levels based on business needs and forecasts.

  • Ensure colleagues embrace the Mandarin Oriental culture and values.

Financial Responsibilities

  • Monitor financial KPIs including revenue, cost of sales, labour cost, and profitability.

  • Support annual budget preparation and monthly forecasting.

  • Implement cost control strategies without compromising service quality.

  • Oversee purchasing, inventory, and waste management.

Guest Experience

  • Ensure guest expectations are exceeded across all outlets.

  • Manage complex guest complaints and ensure appropriate recovery actions.

  • Conduct regular quality audits and service observations.

  • Collaborate with the Executive Chef and Sommelier to refine menus and beverage offerings.

Outlet-Specific Oversight

Restaurant: Ensure flawless service execution and effective table management.

Bar: Guarantee beverage quality and cocktail preparation standards.

In-Room Dining: Oversee tray setup, delivery times, and minibar procedures.

Banqueting & Events: Coordinate event execution in alignment with BEOs and client expectations.

Requirements

  • Minimum 3–5 years of management experience in luxury F&B operations.

  • Strong leadership, communication, and organisational skills.

  • Experience in a five-star or luxury hospitality environment.

  • Financial acumen and ability to interpret operational reports.

  • Fluency in English and Spanish; Catalan and additional languages are a plus.

Competencies

  • Commitment to luxury service.

  • Operational excellence.

  • Effective leadership and team development.

  • Problem-solving and decision-making.

  • High attention to detail.

  • Ability to work under pressure.